**Job Title:** Call Center Associate
**Company:** SIRIM Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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### **Job Description:**
SIRIM Berhad is seeking a dedicated and passionate Call Center Associate to join our team in Johor Bahru. As a part of our commitment to providing exceptional customer service, you will play a vital role in assisting customers with inquiries, resolving issues, and promoting our services. This role is perfect for individuals who are hardworking and thrive in a collaborative environment.
### **Key Responsibilities:**
1. **Customer Interaction:**
- Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.
- Provide accurate information regarding SIRIM Berhad's services, products, and procedures to ensure customer satisfaction.
2. **Issue Resolution:**
- Investigate and resolve customer complaints effectively and efficiently, while maintaining a positive customer experience.
- Follow up with unresolved issues to ensure customer concerns are fully addressed.
3. **Data Entry and Management:**
- Maintain accurate records of customer interactions and transactions in the database system.
- Update customer information and document service issues, ensuring all data is processed according to the organization's standards.
4. **Collaboration:**
- Work closely with team members and other departments to enhance service delivery and resolve complex inquiries.
- Participate in team meetings and training sessions to improve your own skills and contribute to the team's effectiveness.
5. **Reporting:**
- Generate reports on customer feedback and services as requested by management.
- Identify trends and patterns in customer interactions and provide insights to management for service improvements.
6. **Compliance and Quality:**
- Adhere to SIRIM Berhad's policies and procedures while maintaining compliance with industry regulations.
- Continuously strive to meet and exceed established service metrics and performance goals.
### **Requirements:**
- **Education and Experience:**
- Minimum of 4 years of experience in a call center or customer service role.
- High school diploma or equivalent; further education or certifications in customer service or related fields is a plus.
- **Personality Traits:**
- Hardworking: Willingness to go the extra mile to ensure customer satisfaction.
- Passionate: A genuine interest in helping others and delivering exceptional service.
- **Soft Skills:**
- Excellent cooperation skills: Ability to work harmoniously in a team setting while being supportive and respectful towards colleagues.
- Emotional intelligence: Capacity to understand and manage your own emotions, as well as empathize with customers' feelings and perspectives.
- **Technical Skills:**
- Proficiency in computer applications and customer relationship management (CRM) software.
- Strong communication skills, both verbal and written, in English and Malay (or other relevant local dialects).
- **Working Environment:**
- A commitment to environmental responsibility and sustainable practices, including participation in green initiatives encouraged by the company.
### **Benefits:**
- Comprehensive medical coverage.
- Free food for all employees during working hours.
- Disability insurance for peace of mind in unforeseen circumstances.
### **Application Instructions:**
Interested candidates are invited to submit their applications by **October 27, 2024**. Please include your resume and a cover letter detailing your relevant experience and why you would be a great fit for SIRIM Berhad.
### **Equal Opportunity Statement:**
SIRIM Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Take this opportunity to join a reputable company where your skills are valued, and your commitment to quality service will make a meaningful impact. We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.