**Job Title:** Call Center Associate
**Company:** YTL Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
**Job Description:**
YTL Corporation Berhad is seeking a dedicated and passionate Call Center Associate to join our dynamic team in George Town, Penang. This part-time role is ideal for individuals who thrive in a collaborative environment and are motivated to provide exceptional customer service. As a Call Center Associate, you will play a crucial role in maintaining our commitment to excellence and fostering a positive relationship with our customers.
### **Key Responsibilities:**
- **Customer Interaction:** Handle incoming calls, emails, and messages from customers with professionalism and courtesy, ensuring that all inquiries are addressed promptly and effectively.
- **Problem-Solving:** Utilize strong analytical skills to identify issues presented by customers and provide effective solutions while maintaining customer satisfaction.
- **Information Management:** Accurately document customer interactions and feedback in our CRM systems to ensure that all information is readily accessible for future reference.
- **Product Knowledge:** Maintain an in-depth understanding of YTL Corporation's products and services to effectively address customer queries and promote our offerings.
- **Conflict Resolution:** Employ negotiation skills to resolve conflicts and manage customer complaints, ensuring a positive outcome for both the company and the customer.
- **Sales Support:** Assist in upselling and cross-selling products and services where appropriate, contributing to the overall success of the sales team.
- **Feedback Collection:** Gather customer feedback and relay important information to relevant departments to help improve our products and services.
- **Team Collaboration:** Work closely with team members and other departments to share insights and brainstorm new approaches that enhance the customer experience.
- **Training and Development:** Participate in ongoing training sessions to improve product knowledge, customer service techniques, and personal development.
### **Requirements:**
- **Education:** High school diploma required; additional education in customer service or related fields is a plus.
- **Experience:** Minimum of 4 years of experience in a customer service or call center environment, preferably in a fast-paced setting.
- **Soft Skills:**
- Strong problem-solving abilities with a proactive approach to addressing customer needs.
- Excellent negotiation skills, with the ability to de-escalate challenging situations effectively.
- **Personality Traits:**
- Passionate about delivering outstanding customer service.
- Reliable and trustworthy, with a strong work ethic and commitment to the team.
- **Communication Skills:** Exceptional verbal and written communication skills in English; fluency in additional languages (especially Bahasa Malay or Mandarin) is an advantage.
- **Technical Proficiency:** Comfortable using CRM software and various communication tools; proficient in Microsoft Office Suite.
### **Benefits:**
- **Free Food:** Enjoy complimentary meals during your shift.
- **Employee Discounts:** Benefit from special discounts on our products and services.
- **Travel Opportunities:** Explore potential travel opportunities associated with various company events and functions.
### **Working Environment:**
At YTL Corporation Berhad, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is passionate about fostering a supportive and engaging work environment where every member feels empowered to contribute their unique perspectives.
### **Application Deadline:**
Please submit your application by **September 27, 2024**.
### **Equal Opportunity Statement:**
YTL Corporation Berhad is committed to providing equal employment opportunities to all applicants. We celebrate diversity and are dedicated to creating an inclusive environment for all employees, free from discrimination and harassment. We encourage individuals of all backgrounds to apply.
Join us at YTL Corporation Berhad, where your skills, ideas, and passion will make a significant impact!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
