Call Center Associate - Remote Work

As a Call Center Associate at Astro Malaysia Holdings Berhad, you will be responsible for providing exceptional customer service and support to our clients remotely from your location in George Town, Penang. This part-time position at the associate level requires at least 3 years of related experience.

Responsibilities:1. Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner2. Assist customers with product information, troubleshooting, and issue resolution3. Utilize CRM system to document customer interactions and update information as needed4. Collaborate with other team members to ensure a seamless customer experience5. Meet or exceed set performance metrics, including call handling time and customer satisfaction ratings6. Continuously seek opportunities to improve processes and enhance customer satisfaction7. Participate in training sessions to stay updated on product knowledge and customer service best practices

Requirements:1. Previous experience in a customer service or call center role2. Excellent communication skills, both written and verbal3. Ability to multitask and prioritize in a fast-paced environment4. Proficiency in using CRM software and other customer support tools5. Adaptable and passionate about providing excellent customer service6. Strong people management skills and creativity in problem-solving7. Ability to work independently and remotely8. High school diploma or equivalent required; college degree preferred

Benefits:1. Profit sharing potential based on performance2. Ongoing training and professional development opportunities3. Free food provided during shifts4. Spark creativity and motivation in an environment that inspires greatness

Equality Opportunity Statement:Astro Malaysia Holdings Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

If you possess the required experience and skills for this role, please submit your application before the deadline on June 29, 2024. Come join our team and be a part of a dynamic and innovative company that values your contributions and growth.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.