**Job Title: Call Center Associate - Work from Home**
**Company: IJM Corporation Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
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### Job Description
As a Call Center Associate at IJM Corporation Berhad, you will play a pivotal role in enhancing our customer service operations through effective communication, problem-solving, and product knowledge while working remotely. You will be responsible for managing inbound and outbound calls, supporting customer inquiries, and ensuring high levels of customer satisfaction. This position is ideal for motivated and hardworking individuals who thrive in a dynamic work-from-home environment and are eager to contribute to a culture of ongoing learning and professional development.
### Key Responsibilities:
1. **Customer Service Operations:**
- Handle a high volume of inbound and outbound calls in a professional manner.
- Address customer inquiries and complaints promptly and efficiently.
- Provide accurate information regarding our products and services.
2. **Problem Solving:**
- Identify customer needs and offer appropriate solutions or alternatives.
- Document customer interactions in our CRM system in a timely manner.
- Collaborate with team members and management to escalate unresolved issues.
3. **Research and Presentation:**
- Utilize available resources and tools to conduct necessary research to answer customer queries.
- Prepare and present informational materials or reports as needed for internal training or customer education.
4. **Sales Support:**
- Promote our products and services during customer interactions.
- Assist in processing orders and managing customer accounts as required.
5. **Continuous Improvement:**
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
- Provide feedback to management on common customer issues and suggestions for process improvements.
6. **Adherence to Policies:**
- Maintain compliance with company policies and procedures regarding customer interactions and data protection.
- Follow established guidelines to ensure customer inquiries are resolved satisfactorily.
### Required Qualifications:
- **Education:** High school diploma or equivalent; a degree in a relevant field is an advantage.
- **Experience:** Minimum of 2 years of experience in a call center or customer service role.
- **Technical Skills:** Proficient with Microsoft Office Suite; experience with CRM software is desirable.
### Personality Traits:
- **Hardworking:** Demonstrates diligence and determination in completing tasks effectively.
- **Motivated:** Self-driven individual with a passion for providing exceptional customer service.
### Soft Skills:
- **Research:** Strong ability to perform thorough searches for information and find effective solutions.
- **Presentation:** Excellent verbal and written communication skills; ability to present information clearly and effectively to various audiences.
### Benefits:
- **Gym Membership:** Access to a corporate fitness program to promote a healthy lifestyle.
- **Company Transportation:** Support for commuting needs related to work activities.
- **Employee Discounts:** Exclusive discounts on company products and services.
### Working Environment:
We strive to foster a culture that encourages ongoing learning and development for personal and professional growth. IJM Corporation Berhad places a high value on employee engagement and aims to cultivate an environment where associates can thrive, innovate, and expand their skill sets.
### Application Deadline:
Please submit your application by **October 27, 2024**.
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**Equal Opportunity Statement:**
IJM Corporation Berhad is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.