**Job Title: Call Center Officer**
**Company: Sime Darby Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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**Job Description:**
Sime Darby Berhad is seeking motivated and dynamic individuals to join our team as Call Center Officers. This entry-level position is an excellent opportunity for individuals looking to build a career in customer service and enhance their communication skills. As a Call Center Officer, you will play a vital role in supporting our mission to deliver outstanding service and contribute to a customer-centric environment.
**Key Responsibilities:**
- **Customer Interactions:** Answer incoming calls from customers promptly and professionally, providing knowledgeable assistance and addressing inquiries effectively.
- **Problem Resolution:** Identify customer issues and concerns, utilizing existing protocols and training to troubleshoot problems and provide solutions in a timely manner.
- **Documentation:** Accurately document customer interactions, feedback, and resolutions in our customer relationship management (CRM) systems to ensure seamless information flow and follow-up actions.
- **Team Collaboration:** Work closely with fellow team members and other departments to ensure customer satisfaction and smooth service delivery. Participate in team meetings and share insights or suggestions for process improvements.
- **Product Knowledge:** Maintain an up-to-date understanding of company products/services and promotions to effectively communicate relevant information to customers.
- **Sales Support:** Assist with upselling and cross-selling company products and services when appropriate, contributing to sales goals while focusing on customer satisfaction.
- **Feedback Gathering:** Collect and relay customer feedback to the management team, helping to identify trends and areas for improvement in products and services.
- **Adherence to Policies:** Follow established procedures and guidelines, including adhering to quality standards and response times to ensure customer satisfaction.
**Requirements:**
- **Education:** A high school diploma or equivalent is required; additional education or relevant coursework is a plus.
- **Experience:** No previous experience required; training will be provided.
- **Personality Traits:** Must be reliable and confident in interpersonal communications, maintaining a positive demeanor even in challenging situations.
- **Soft Skills:**
- **Innovation:** Display a willingness to think outside the box and suggest new ways to enhance customer service and internal processes.
- **Teamwork:** Ability to collaborate with diverse teams and contribute positively to team dynamics.
- **Communication Skills:** Excellent verbal communication skills, with the ability to convey information clearly and effectively to various audiences.
- **Problem-Solving Skills:** Strong analytical skills to understand customer needs and provide appropriate solutions.
**Benefits:**
- **Dental Insurance**: Comprehensive dental coverage to ensure your oral health is well taken care of.
- **Joining Bonus**: A one-time bonus offered to new hires as an incentive for joining our team.
- **Retirement Plan**: Opportunities for saving for the future with our employer-sponsored retirement planning options.
**Working Environment:**
At Sime Darby Berhad, we align our work with a greater purpose, contributing to a meaningful mission aimed at enhancing customer experiences. We believe in fostering an inclusive and engaging work environment where our employees can thrive and make a difference.
**How to Apply:**
If you are ready to embark on a rewarding journey in customer service and contribute to a team that values innovation and teamwork, please submit your application by the deadline of **October 27, 2024**.
**Equal Opportunity Statement:**
Sime Darby Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals without regard to race, gender, age, sexual orientation, disability, or any other status protected by law.
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Join us at Sime Darby Berhad and be part of a team that values your contributions while working together to achieve excellence in customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.