**Job Title:** Call Center Officer
**Company:** S P Setia Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Are you a dedicated and hardworking individual looking to kickstart your career in a dynamic environment? S P Setia Berhad is seeking a motivated Call Center Officer to join our team in George Town, Penang. This entry-level part-time position offers an excellent opportunity for individuals with a passion for customer service and a commitment to excellence. You'll be part of a company that strives to inspire greatness and spark creativity, working in an environment where your contributions truly matter.
**Key Responsibilities:**
- **Customer Interaction:** Handle incoming and outgoing calls with professionalism and a friendly demeanor, addressing customer inquiries, providing information about our services, and resolving issues promptly.
- **Documentation:** Maintain accurate records of customer interactions, including details of inquiries, complaints, and the actions taken, ensuring a high level of detail and accuracy.
- **Problem Resolution:** Use emotional intelligence to understand customer needs and concerns, providing empathetic solutions while demonstrating effective problem-solving skills.
- **Collaboration:** Work closely with team members and other departments to ensure a smooth flow of information and to enhance the overall customer experience.
- **Performance Improvement:** Continuously seek to improve personal performance by soliciting feedback from supervisors and adapting to new training and policies.
- **Engagement in Training:** Participate in ongoing training programs to stay updated on product knowledge, customer service techniques, and best practices in the call center industry.
- **Leadership Development:** Take initiative in personal development and demonstrate leadership potential by mentoring newer team members as you gain experience.
- **Sales Opportunities:** When applicable, assist in identifying sales opportunities through customer conversations and promote relevant services to enhance company offerings.
**Requirements:**
- **Education:** No formal experience required; however, a high school diploma or equivalent is preferred.
- **Personality Traits:**
- Dedicated: Committed to providing excellent service and support to customers.
- Hardworking: Willing to put in the effort and time required to achieve personal and team goals.
- **Soft Skills:**
- Emotional Intelligence: Ability to understand and manage your own emotions, as well as empathize with customers to enhance their experience.
- Leadership Potential: Display behaviors that encourage team collaboration and improvement within the call center environment.
- **Communication Skills:** Excellent verbal communication skills with the ability to convey information clearly and effectively.
- **Tech Savvy:** Basic computer skills are essential, with the ability to learn and use various software applications utilized in the call center.
- **Availability:** Flexibility to work a part-time schedule, including evenings, weekends, and holidays as required.
**Benefits:**
- Free food provided during shifts.
- Company equipment supplied to perform job duties effectively.
- Visa sponsorship available for eligible candidates.
**Working Environment:**
Join us in an inspiring workplace that fosters creativity and motivation, allowing members to pursue greatness both personally and professionally. You'll be part of a supportive team that values innovation and dedication.
**Deadline to Apply:**
Please submit your application by September 29, 2024.
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**Equal Opportunity Statement:**
S P Setia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, or any other characteristic protected by law. We encourage all individuals to apply, especially those of diverse backgrounds.
If you're ready to make a difference and grow with us, we look forward to your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
