**Job Title:** Call Center Representative
**Company:** Proton Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
### Job Description:
Proton Holdings Berhad is seeking a motivated and adaptable Call Center Representative to join our dynamic team in Johor Bahru. As a part-time representative, you will be the first point of contact for our valued customers, providing them with exceptional service and support. The ideal candidate will possess strong communication skills, with a passion for helping others and the ability to thrive in a flexible and fast-paced environment.
### Key Responsibilities:
- **Customer Interaction:**
- Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and requests in a professional and timely manner.
- Provide accurate information regarding products and services, troubleshooting issues as required to enhance the customer experience.
- **Problem Resolution:**
- Actively listen to customer concerns to identify and resolve issues quickly and efficiently, ensuring customer satisfaction.
- Collaborate with team members and other departments to find solutions to customer problems and escalate issues as necessary.
- **Documentation and Reporting:**
- Maintain detailed records of customer interactions in the database, ensuring all information is accurate and up-to-date.
- Generate reports on call metrics and customer feedback to help improve service delivery processes.
- **Product Knowledge:**
- Stay informed about company products, services, and promotions to provide knowledgeable responses to customer inquiries.
- Participate in ongoing training sessions to build product knowledge and refine customer service skills.
- **Customer Engagement:**
- Use persuasive techniques to promote company services and products, aiming to upsell or cross-sell when appropriate.
- Foster strong relationships with customers to encourage loyalty and repeat business.
- **Team Collaboration:**
- Work collaboratively with team members to meet and exceed departmental goals and key performance indicators (KPIs).
- Contribute positively to a team-oriented environment, encouraging and supporting fellow staff members.
### Requirements:
**Education and Experience:**
- Minimum 4 years of experience in a call center or customer service role.
- High school diploma or equivalent; relevant certifications in customer service are a plus.
**Technical Skills:**
- Proficiency in using call center software and customer relationship management (CRM) systems.
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
**Personality Traits:**
- Adaptable: Able to easily adjust to changing priorities, customer demands, and new technologies while maintaining high service standards.
- Motivated: Demonstrates drive and enthusiasm in achieving individual and team goals, consistently striving for excellence in service delivery.
**Soft Skills:**
- Teamwork: Strong ability to work collaboratively in a diverse team environment, fostering a supportive culture.
- Persuasion: Skilled in influencing customers positively through effective communication and negotiation techniques.
### Benefits:
- Gym membership to promote a healthy lifestyle.
- Life insurance for added security and peace of mind.
- Exciting travel opportunities for team-building and company events.
### Working Environment:
Join us in a flexible work environment that adapts to change with speed and efficiency. We value innovation, teamwork, and a commitment to excellence, ensuring that our employees thrive in their roles while delivering outstanding customer service.
### Application Process:
If you are ready to take on this rewarding challenge, we encourage you to apply by submitting your resume and a cover letter detailing your relevant experience by **October 24, 2024**.
### Equal Opportunity Statement:
Proton Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, disability, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.