**Job Title: Call Center Representative - Remote Work**
**Company: QSR Brands**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Company Overview:**
QSR Brands is a leading quick-service restaurant company dedicated to delivering exceptional dining experiences. We value our employees and promote an inclusive work environment that fosters professional growth and personal well-being.
**Job Overview:**
We are seeking a motivated and enthusiastic Call Center Representative to join our remote team. As an entry-level representative, you will be the first point of contact for our customers, guiding them through their inquiries, issues, and feedback. Your role is vital in ensuring customer satisfaction and fostering loyalty to the QSR Brands experience.
**Responsibilities:**
- **Customer Service:** Respond to customer inquiries via phone, email, and chat professionally and courteously. Provide information about menu items, promotions, and assistance with orders.
- **Problem Resolution:** Handle customer complaints and issues promptly and effectively, ensuring a high level of satisfaction and resolution.
- **Order Processing:** Assist customers in placing orders while following established procedures to ensure accuracy and efficiency.
- **Record Keeping:** Maintain detailed records of customer interactions, inquiries, and complaints in our database, ensuring accuracy and confidentiality.
- **Collaboration:** Work closely with team members and other departments to share customer feedback and improve service quality.
- **Continuous Improvement:** Provide insights and suggestions for enhancing processes and customer experiences based on interactions.
- **Adherence to Standards:** Uphold the highest ethical standards and integrity in all communications and interactions.
- **Performance Metrics:** Meet individual performance targets, including call handling times, customer satisfaction scores, and follow-up requirements.
- **Training Participation:** Engage in training sessions to improve product knowledge and customer service skills, contributing to your personal development.
**Requirements:**
- **Education:** High school diploma or equivalent is preferred, but not mandatory.
- **Experience:** Previous customer service experience is a plus but not required; fresh graduates are encouraged to apply.
- **Personality Traits:**
- Resilient: Able to cope with challenging situations and maintain a positive attitude.
- Driven: Motivated to achieve targets and provide top-notch service consistently.
- **Soft Skills:**
- Cooperation: Team player with the ability to work collaboratively with colleagues.
- Attention to Detail: Strong focus on accuracy in order processing and data entry, ensuring the highest quality service.
- **Technical Skills:** Proficient in using computers and familiar with basic software applications; experience with call center software is a plus.
- **Communication Skills:** Excellent verbal and written communication skills in English; knowledge of additional languages is an advantage.
- **Availability:** Must be able to work flexible hours, including evenings, weekends, and holidays, as required by business needs.
**Benefits:**
- Paid Time Off (PTO)
- Medical Coverage
- Free Food
**Working Environment:**
QSR Brands is committed to creating a positive work culture that upholds the highest standards of ethical conduct and integrity. As a remote employee, you will have the flexibility to manage your work-life balance while being supported by a dedicated team.
**Application Deadline:**
Please submit your application by October 6, 2024.
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.
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We are excited to see what you can bring to our team at QSR Brands! If you are ready to embrace this opportunity and start your career in a dynamic and supportive environment, apply today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
