**Job Title: Chat Support Associate - Remote Work**
**Company: QSR Brands**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 0**
### Job Description
QSR Brands is seeking a motivated and dedicated **Chat Support Associate** to join our dynamic team. As a member of our support staff, you will play a crucial role in ensuring exceptional customer satisfaction through timely and effective communication. This is a part-time remote position based in Johor Bahru, Johor, offering you the flexibility to balance your work and personal life while being part of a fast-growing company in the food service industry.
### Key Responsibilities
- **Customer Interaction:** Engage with customers via chat support, providing prompt and friendly responses to inquiries about our products and services.
- **Issue Resolution:** Identify customer issues, troubleshoot problems, and escalate complex concerns to the appropriate departments while ensuring that the customer is kept informed throughout the process.
- **Product Knowledge:** Maintain a deep understanding of our products and services to effectively assist customer inquiries and offer accurate information.
- **Documentation:** Accurately log customer interactions, feedback, and resolutions in the company's CRM system to ensure continuity of service and enable data analysis for improving customer experience.
- **Collaboration:** Work closely with other team members, including sales and technical staff, to enhance the overall customer experience and drive company success.
- **Performance Monitoring:** Participate in training sessions and performance evaluations, and strive to meet or exceed defined customer service metrics.
- **Feedback Contribution:** Provide suggestions for enhancing service quality and improving internal processes based on customer interactions.
- **Professional Development:** Engage in ongoing learning and development opportunities to improve personal and professional skills and contribute to the growth of QSR Brands.
### Requirements
**Qualifications:**
- High school diploma or equivalent. College students or recent graduates are encouraged to apply.
- Basic computer skills, including familiarity with chat applications and CRM software.
- Ability to work independently and manage time effectively in a remote work environment.
**Personality Traits:**
- **Passionate:** Demonstrates enthusiasm for customer service and a desire to help others.
- **Resourceful:** Able to think critically and find solutions independently in a fast-paced environment.
**Soft Skills:**
- **Attention to Detail:** Ensures accuracy in communication and documentation, minimizing errors and improving customer satisfaction outcomes.
- **Decision-Making:** Capable of making informed decisions quickly based on customer needs and company policies.
### Benefits
- Competitive remuneration with travel and spending expenses covered.
- Comprehensive life insurance coverage.
- Enrollment in a retirement plan to secure your future.
- Opportunities for personal and professional development in a supportive work environment.
### Working Environment
At QSR Brands, we prioritize the growth and well-being of our employees. Our culture supports personal and professional development, encouraging our staff to enhance their skill sets and advance their careers within the organization. We believe in a collaborative and inclusive workplace, where every employee's contributions are valued.
### Application Process
To apply for the Chat Support Associate position, please submit your resume and a cover letter highlighting your relevant skills and experiences by **October 31, 2024**.
### Equal Opportunity Statement
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join QSR Brands and become a part of a passionate team that values your input and supports your professional journey!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.