Chat Support Manager

Job Description:

Hartalega Holdings Berhad is seeking a Chat Support Manager to join our team in Malacca City, Melaka, MY. As a part-time Associate Level position, the Chat Support Manager will be responsible for managing a team of chat support agents to provide exceptional customer service and support to our clients.

Responsibilities:
- Manage and oversee a team of chat support agents, including hiring, training, and performance evaluations
- Monitor chat support interactions to ensure quality and accuracy
- Develop and implement chat support strategies to improve customer satisfaction and retention
- Collaborate with other departments to address customer issues and provide solutions
- Analyze chat support data to identify trends and make recommendations for improvement
- Stay up-to-date on industry trends and best practices in chat support management

Requirements:
- 5 years of experience in chat support or customer service
- Adaptable and independent personality traits
- Strong planning and teamwork skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits:
- Dental insurance
- Visa sponsorship
- Company transportation

Working Environment:
Join a company that pioneers change and sets industry benchmarks. Be part of a dynamic team that values innovation and collaboration.

Deadline to Apply: ********

Equal Opportunity Statement:
Hartalega Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.