**Job Title:** Chat Support Representative - Remote Work
**Company:** IJM Corporation Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
IJM Corporation Berhad is seeking enthusiastic and reliable individuals to join our team as Chat Support Representatives. In this entry-level position, you will play a vital role in providing exceptional support to our clients through online chat platforms. This opportunity offers the flexibility of remote work and is perfect for energetic individuals eager to grow within a dynamic company.
**Key Responsibilities:**
- **Customer Assistance:** Respond promptly and effectively to customer inquiries and issues via chat. Ensure a positive customer experience by being friendly, approachable, and knowledgeable.
- **Issue Resolution:** Diagnose and resolve customer concerns or technical issues using available company resources. Follow up with customers to ensure their inquiries are fully addressed.
- **Information Dissemination:** Provide accurate product and service information to customers, including pricing, availability, and features.
- **Documentation:** Maintain detailed records of customer interactions, transactions, comments, and complaints in our customer relationship management (CRM) system.
- **Feedback Collection:** Gather customer feedback and insights to help improve services and support processes.
- **Team Collaboration:** Work closely with team members and other departments to escalate issues when necessary and share best practices for customer engagement.
- **Continuous Learning:** Stay updated on product updates, services, and industry trends to provide customers with the most accurate information.
**Qualifications:**
- **Education:** High school diploma or equivalent; additional certifications or coursework related to customer service is a plus.
- **Technical Skills:** Proficiency in using computers and chat support software. Familiarity with CRM tools is preferred but not required.
- **Communication Skills:** Excellent written communication skills, with the ability to convey information clearly and concisely.
- **Personality Traits:**
- Energetic: Enthusiastic and proactive in engaging with customers and colleagues.
- Reliable: Dependable and consistent in performing job duties and meeting commitments.
- **Soft Skills:**
- Attention to Detail: Ability to thoroughly check and confirm information before relaying it to customers.
- Persuasion: Skillful at reassuring customers and guiding them to resolutions.
**Benefits:**
- **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a healthy work-life balance.
- **Relocation Allowance:** Financial support for prospective employees who may need to relocate to Johor Bahru for the role.
- **Profit Sharing:** Participate in our profit-sharing scheme as a recognition of your contributions to the company's success.
**Working Environment:**
At IJM Corporation Berhad, we foster a culture of transparency and open dialogue, ensuring effective communication at all levels. We encourage our team members to voice their opinions, share ideas, and contribute to a collaborative work environment.
**Application Deadline:** Please submit your application by **October 27, 2024**.
**Equal Opportunity Statement:**
IJM Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are passionate about delivering outstanding customer service and are excited to start your career in a supportive and flexible environment, we encourage you to apply for the Chat Support Representative position at IJM Corporation Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.