Chat Support Representative - Remote Work

Job Description:

As a Chat Support Representative at Nestlé Malaysia, you will be responsible for providing exceptional customer service to our clients through online chat support. This is a remote work position based in George Town, Penang, MY. You will be part of our dynamic customer support team and will play a crucial role in ensuring customer satisfaction and resolving any product or service-related issues.

Responsibilities:1. Respond to customer inquiries and concerns in a timely and professional manner via online chat.2. Provide product information, troubleshoot issues, and offer solutions to customers.3. Escalate complex issues to the appropriate department for resolution.4. Maintain accurate records of customer interactions and transactions.5. Collaborate with team members to improve overall customer service experience.6. Stay up-to-date on product knowledge and company policies to better assist customers.7. Identify opportunities for process improvement and suggest innovative solutions.

Requirements:1. Minimum of 2 years of experience in customer service or a related field.2. Energetic and driven personality with a passion for providing excellent customer service.3. Strong teamwork skills and the ability to collaborate effectively with team members.4. Demonstrated innovation and problem-solving abilities.5. Excellent communication skills, both written and verbal.6. Proficiency in using chat support software and other customer service tools.7. Ability to work independently and manage time effectively in a remote work environment.

Benefits:1. Paid Time Off (PTO) for eligible employees.2. Relocation allowance for qualified candidates.3. Disability insurance for added financial security.

Working Environment:Join us at Nestlé Malaysia and be part of a company that pioneers change and sets industry benchmarks. Our team is committed to excellence and innovation, and we value employees who share our passion for delivering exceptional customer service.

Equal Opportunity Statement:Nestlé Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 29, 2024

Apply now to join our team and make a difference in the world of customer support!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.