Job Description:
YTL Corporation Berhad is seeking a motivated Chat Support Representative to join our team. This full-time position offers the opportunity to work from home in George Town, Penang, providing support to our customers through chat communication. As an Entry Level position, no previous experience is required, making it an excellent opportunity for individuals looking to start their career in customer service.
Responsibilities:1. Provide efficient and friendly customer support through chat communication channels.2. Resolve customer queries and issues in a timely and professional manner.3. Identify and escalate complex issues to the appropriate department.4. Maintain a high level of product knowledge to assist customers effectively.5. Adhere to company policies and procedures while interacting with customers.6. Document customer interactions and feedback for quality assurance purposes.7. Collaborate with team members to improve customer service processes.
Requirements:1. Energetic and dedicated personality traits.2. Strong planning and time management skills.3. Excellent communication skills, both written and verbal.4. Ability to work independently and as part of a team.5. Proficient computer skills and familiarity with chat support software.6. High school diploma or equivalent.7. Ability to multitask and prioritize tasks effectively.
Benefits:1. Retirement plan.2. Paid Time Off (PTO).3. Paid sick leave.4. Opportunities for career growth and development.
Working Environment:At YTL Corporation Berhad, we value autonomy and independence, trusting our employees to excel in their roles. As a Chat Support Representative, you will have the flexibility to work from home while still being part of a supportive team environment. We encourage a positive and inclusive workplace culture where every team member is valued and respected.
Equal Opportunity Statement:YTL Corporation Berhad is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply.
Deadline to Apply:July 1, 2024
Join our team and make a difference as a Chat Support Representative at YTL Corporation Berhad. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
