**Job Title: Chat Support Specialist**
**Company: IJM Corporation Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
### Job Description:
IJM Corporation Berhad is seeking a dedicated and enthusiastic Chat Support Specialist to join our dynamic team in George Town, Penang. This is an exciting opportunity for an entry-level professional who is passionate about providing exceptional customer service through efficient chat support. As a Chat Support Specialist, you will play a critical role in communicating with our customers, addressing their inquiries, and ensuring their concerns are resolved in a timely and professional manner.
### Key Responsibilities:
- **Customer Interaction**: Respond to customer inquiries and requests in a timely manner via chat support. Ensure a friendly, clear, and helpful communication style to enhance customer satisfaction.
- **Issue Resolution**: Identify customer issues and provide effective solutions. Utilize problem-solving skills to troubleshoot and resolve issues efficiently while ensuring a positive customer experience.
- **Product Knowledge**: Maintain a thorough understanding of our products and services to provide accurate information to customers. Collaborate with other teams to stay updated on any changes or developments.
- **Documentation**: Accurately document customer interactions and transactions using our internal systems. Maintain comprehensive records to ensure consistency and continuity in customer support.
- **Feedback Loop**: Gather and analyze customer feedback to identify trends and areas for improvement. Share insights with the management team to enhance service quality and efficiency.
- **Team Collaboration**: Work closely with team members to share best practices and assist with escalated issues. Collaborate in setting high standards for customer support and develop innovative solutions for ongoing challenges.
- **Training and Development**: Participate in training sessions and workshops to continually improve skill sets and product knowledge, ensuring an up-to-date knowledge of our offerings and industry best practices.
### Requirements:
**Education and Experience**:
- Minimum one (1) year of experience in a customer support role, preferably in a chat support environment.
- A high school diploma or equivalent; a degree in a relevant field is a plus.
**Personality Traits**:
- **Reliable**: Consistently punctual and dependable with a strong commitment to customer satisfaction.
- **Resourceful**: Ability to think on your feet and adapt to changing circumstances or challenges in a fast-paced environment.
**Soft Skills**:
- **Problem-Solving**: Ability to analyze issues effectively and propose logical and creative solutions.
- **Innovation**: Willingness to explore new ideas and approaches to enhance customer support processes.
**Technical Skills**:
- Proficiency in using chat support software and customer relationship management (CRM) systems.
- Basic computer skills and the ability to learn new technologies quickly.
### Benefits:
- Joining Bonus
- Vision Insurance
- Paid Overtime
### Working Environment:
At IJM Corporation Berhad, we pursue excellence in every endeavor and set a high standard for achievement. Our workplace fosters a culture of continuous improvement and teamwork where every team member's contribution is valued.
### Application Deadline:
Please submit your application by **September 27, 2024**.
### Equal Opportunity Statement:
IJM Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, age, disability, or veteran status.
We look forward to welcoming a passionate Chat Support Specialist to our dedicated team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
