**Job Title: Chat Support Specialist - Work from Home**
**Company:** Astro Malaysia Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Years of Experience:** 0
### Job Overview:
Astro Malaysia Holdings Berhad is seeking a dedicated and enthusiastic **Chat Support Specialist** to join our customer support team in a work-from-home capacity. This entry-level, part-time position is perfect for individuals looking to start their career in customer service. As a Chat Support Specialist, you will play a crucial role in delivering exceptional support to our customers, prioritizing understanding and empathy in every interaction.
### Key Responsibilities:
- **Customer Engagement:** Provide high-quality support to customers via live chat, ensuring all inquiries are addressed promptly and effectively.
- **Issue Resolution:** Identify and troubleshoot customer issues, leveraging critical thinking skills to diagnose problems and propose suitable solutions.
- **Product and Service Knowledge:** Maintain a comprehensive understanding of Astro's products and services to provide accurate information and support to clients.
- **Record Keeping:** Document all interactions with customers accurately in our support management system, ensuring all information is up-to-date and accessible for future reference.
- **Feedback Collection:** Collect customer feedback to continually improve service delivery and share insights with the team for process enhancement.
- **Team Collaboration:** Work collaboratively with other support staff and departments to resolve complex customer issues and promote a seamless customer experience.
- **Training and Development:** Participate in training sessions to enhance your product knowledge and customer support techniques.
- **Maintain Professionalism:** Uphold the company's values and mission by providing a positive customer experience and adhering to company policies and procedures.
### Requirements:
- **Education:** High school diploma (or equivalent); further education in a related field is a plus.
- **Experience:** No prior experience necessary; however, experience in customer service or a related field is an advantage.
- **Skills:**
- Strong writing skills, with the ability to articulate thoughts clearly and concisely.
- Proficient in using computers and various software applications, including chat platforms and customer relationship management tools.
- Ability to multitask efficiently and manage time effectively in a fast-paced environment.
- **Personality Traits:**
- Resilient, with the capacity to handle challenging situations calmly and effectively.
- Confident in communicating with customers and colleagues.
### Soft Skills:
- **Critical Thinking:** Ability to analyze situations logically and make informed decisions.
- **Persuasion:** Skill in encouraging customers to engage with products and services that suit their needs through effective communication techniques.
### Benefits:
- **Retirement Plan:** Contribute towards your future financial security with our retirement savings plan.
- **Gym Membership:** Enjoy a complimentary gym membership to promote personal well-being.
- **Free Accommodation:** Benefit from provided accommodation arrangements for eligible employees.
### Working Environment:
At Astro Malaysia Holdings Berhad, we prioritize understanding and empathy in all interactions. Our aim is to create a supportive environment where all employees are encouraged to express their ideas and contribute to the collective success of the team.
### Application Deadline:
Interested candidates are encouraged to apply by **October 26, 2024**.
### Equal Opportunity Statement:
Astro Malaysia Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.