**Job Title:** Client Relations Assistant
**Company:** Proton Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Proton Holdings Berhad is seeking a dedicated and hardworking Client Relations Assistant to join our dynamic team in Johor Bahru. This part-time position is an excellent opportunity for individuals with a minimum of two years of experience in client-facing roles. The ideal candidate will thrive in an environment that places a high value on building strong connections and treating colleagues like an extended family.
**Key Responsibilities:**
- **Client Communication:** Serve as the primary point of contact for clients, addressing inquiries, providing information about products and services, and ensuring their needs are met with exceptional service.
- **Relationship Management:** Develop and maintain strong relationships with clients, ensuring ongoing satisfaction and engagement. Act as a liaison between clients and internal teams to communicate needs and preferences.
- **Problem-Solving:** Identify and resolve client issues promptly and effectively, utilizing problem-solving skills to find solutions that enhance client satisfaction and loyalty.
- **Administrative Support:** Assist with managing client records, documentation, and correspondence to ensure all information is current and accurate. Maintain organized systems for client interactions and follow-ups.
- **Feedback Collection:** Gather client feedback on our products and services to provide insights to the management team for potential improvements and enhancements.
- **Collaboration:** Work closely with sales, marketing, and other internal teams to ensure alignment in messaging and service delivery, contributing to a cohesive client experience.
- **Event Coordination:** Assist in organizing client events, meetings, and presentations to facilitate engagement and foster long-term relationships.
- **Reporting:** Prepare regular reports on client interactions, satisfaction metrics, and areas for improvement to provide valuable insights to the management team.
- **Additional Duties:** Undertake any other tasks or responsibilities as required to support the client relations department and the overall goals of Proton Holdings Berhad.
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**Requirements:**
- **Experience:** Minimum of 2 years of experience in a client relations, customer service, or administrative support role.
- **Education:** A relevant diploma or degree in Business Administration, Communications, or a related field is preferred.
- **Personality Traits:**
- Hardworking: Demonstrates a strong work ethic and commitment to excellence in performance.
- Dedicated: Shows a high level of commitment to client satisfaction and organizational goals.
- **Soft Skills:**
- Problem-Solving: Ability to assess problems, evaluate options, and implement effective solutions.
- Adaptability: Willingness to adapt to changing situations and take on new challenges as they arise.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software is a plus.
- **Language Skills:** Excellent verbal and written communication skills in English; proficiency in Malay or Mandarin is a distinct advantage.
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**Benefits:**
- Disability Insurance
- Medical Coverage
- Paid Overtime
**Working Environment:** At Proton Holdings Berhad, we believe in building strong connections within our team and with our clients. We treat all colleagues like an extended family, fostering a supportive and collaborative atmosphere where everyone can thrive.
**Deadline to Apply:** Please submit your application by ******** .
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**Equal Opportunity Statement:** Proton Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.