**Job Title: Client Relations Manager - Remote Work**
**Company:** Celcom Axiata Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Full-time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 7+
**Deadline to Apply:** ********
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**About Us:**
At Celcom Axiata Berhad, we embrace a culture that challenges norms and encourages bold thinking. As a leading telecommunications company, we are committed to delivering the best solutions and services to our clients while fostering a work environment that promotes innovation and collaboration. Join us in our journey to redefine the telecommunications landscape in Malaysia and beyond.
**Position Overview:**
We are seeking a dynamic and resourceful Client Relations Manager to join our remote team. This role is crucial in developing and sustaining strong relationships with our clients, ensuring their needs are met while driving satisfaction and retention. The successful candidate will be confident in their capabilities, possess exceptional decision-making skills, and demonstrate proficient time management.
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**Key Responsibilities:**
1. **Client Relationship Management:**
- Establish, develop, and maintain strong relationships with key clients that align with the company's strategic vision and business objectives.
- Act as the main point of contact for client inquiries, concerns, and feedback, ensuring prompt and effective resolution.
- Conduct regular check-ins with clients to monitor their satisfaction and gather feedback on services provided.
2. **Strategic Planning:**
- Collaborate with the sales and marketing teams to identify opportunities for account growth and upselling additional services.
- Develop and execute account strategies tailored to individual client needs, goals, and market trends.
3. **Performance Metrics:**
- Monitor, analyze, and report on client performance metrics, recommendations for improvements, and actionable insights to optimize their experience and outcomes.
- Ensure clients receive the required reports and updates on deliverables.
4. **Problem Resolution:**
- Address and resolve client issues proactively, applying strong decision-making skills to develop effective solutions.
- Collaborate cross-functionally with technical, operations, and finance teams to expedite problem resolution.
5. **Education and Support:**
- Educate clients on service offerings, new features, and updates to enhance their experience and drive engagement.
- Provide clients with best practices and strategies to maximize the value derived from our products and services.
6. **Contract Management:**
- Oversee contract negotiations, renewals, and compliance while ensuring that client agreements align with company policies.
- Work with internal legal teams to mitigate risks associated with contracts.
7. **Market Insights:**
- Stay informed on industry trends, competitor activities, and market dynamics to provide clients with relevant insights.
- Share feedback with internal teams to inform product development and service improvements.
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**Qualifications:**
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field; Master's degree preferred.
- Minimum of 7 years of experience in client relations management or a similar role within the telecommunications industry.
- Proven track record of managing high-profile client accounts with effective relationship-building skills.
- Strong analytical and critical thinking skills to interpret quantitative and qualitative data.
- Excellent verbal and written communication skills, with the ability to present complex information effectively.
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**Desired Personality Traits:**
- **Resourceful:** Able to identify effective solutions using limited resources, demonstrating creativity and initiative.
- **Confident:** Ability to represent the company proudly and effectively while building trust with clients.
**Essential Soft Skills:**
- **Decision-Making:** Capable of making informed decisions quickly, even under pressure.
- **Time Management:** Strong organizational skills with the ability to prioritize tasks effectively to meet deadlines.
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**Benefits:**
- Joining Bonus
- Parental Leave
- Company Transportation
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**Working Environment:**
At Celcom Axiata Berhad, we foster an engaging remote working culture that values innovative thinking and encourages employees to challenge the status quo. Our employees are empowered to explore new ideas and strategies, in a supportive environment.
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**Equal Opportunity Statement:**
Celcom Axiata Berhad is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, or any other characteristic protected by law.
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**To Apply:**
If you meet the qualifications and are excited about contributing to a bold and innovative team at Celcom Axiata Berhad, please submit your resume and cover letter by the application deadline. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.