**Job Title: Client Relations Officer**
**Company: Petronas**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Job Overview**
Petronas is seeking a motivated and confident Client Relations Officer to join our dynamic team in George Town, Penang. As a key representative of our company, you will serve as the liaison between Petronas and our valued clients, ensuring the delivery of exceptional service and support. This part-time role is designed for individuals with a strong background in client relations and a passion for fostering positive relationships.
**Key Responsibilities**
- **Client Engagement**: Build and maintain strong, long-lasting relationships with clients through regular communication, understanding their needs, and addressing any concerns promptly.
- **Account Management**: Manage a portfolio of assigned clients, ensuring their requirements are met and exceeded, leading to increased satisfaction and retention.
- **Feedback Collection**: Collect and analyze client feedback to identify areas for improvement and develop actionable plans to enhance service delivery.
- **Conflict Resolution**: Address and resolve client issues with sensitivity and professionalism, utilizing emotional intelligence to de-escalate situations and find mutually beneficial solutions.
- **Collaboration**: Work closely with internal teams, including sales, marketing, and customer support, to ensure seamless delivery of services and support to clients.
- **Reporting**: Prepare regular reports on client relations metrics, summarizing activities, client feedback, and areas for improvement to management.
- **Training and Support**: Assist in training new team members on best practices in client relations and service excellence.
- **Market Research**: Stay informed about industry trends and competitor activities to provide clients with relevant information and solutions.
**Requirements**
- **Education**: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- **Experience**: Minimum of 2 years of experience in client relations, customer service, or account management within a corporate setting.
- **Personality Traits**:
- Motivated: Display a strong drive to achieve results and consistently improve performance.
- Confident: Present ideas and information assertively, fostering trust with clients and colleagues alike.
- **Soft Skills**:
- Emotional Intelligence: Exhibit a high level of empathy and awareness in interactions, enabling effective communication and relationship building.
- Communication: Strong verbal and written communication skills, with the ability to articulate ideas clearly and persuasively.
**Benefits**
- Disability insurance
- Gym membership
- Joining bonus
**Working Environment**
Join Petronas and be part of a company that pioneers change and sets industry benchmarks. We promote a culture of innovation and professionalism that encourages employee growth and development while standing at the forefront of the energy sector.
**Application Deadline**
Please submit your application by **October 10, 2024**.
**Equal Opportunity Statement**
Petronas is an equal opportunity employer and values diversity. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or any other protected status. We are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
