**Job Title: Client Service Assistant**
**Company: IOI Corporation Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Deadline to Apply: ******** **
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**Job Description:**
IOI Corporation Berhad is seeking a dedicated and reliable Client Service Assistant to join our dynamic team in Johor Bahru. This part-time position is vital in ensuring exceptional customer service delivery and fostering strong client relationships. The successful candidate will play a key role in providing support to our clients and will be committed to upholding the values and reputation of our organization.
**Key Responsibilities:**
- **Client Interaction:** Serve as the main point of contact for clients, responding to inquiries promptly and ensuring a high level of satisfaction. Build and maintain positive relationships with customers through effective communication.
- **Data Management:** Assist in managing client databases, ensuring all records are up-to-date, accurate, and securely maintained. Analyze client feedback and service usage to identify trends and areas for improvement.
- **Support Services:** Provide administrative support by preparing documents, reports, and presentations as needed. Assist in coordinating client meetings, including logistics and preparation of necessary materials.
- **Problem Resolution:** Tackle client issues with a proactive and strategic mindset. Utilize critical thinking and analytical skills to assess problems and devise efficient solutions, escalating to management when necessary.
- **Collaboration:** Work closely with internal teams including sales, marketing, and product development to align client needs with service offerings. Share insights and trends from client interactions to inform business strategies.
- **Training & Development:** Participate in training sessions to enhance product knowledge and improve service delivery. Stay updated on industry trends and best practices to provide informed recommendations to clients.
- **Compliance:** Ensure compliance with company policies, relevant regulations, and quality standards in all client interactions and documentation.
**Requirements:**
- **Education:** A minimum of an Associate degree or equivalent experience in a relevant field.
- **Experience:** At least 2 years of experience in client service, customer support, or a related role, preferably within a corporate or industrial environment.
- **Personality Traits:** Must be dedicated to delivering high-quality service and reliable in fulfilling responsibilities and commitments.
- **Soft Skills:**
- Strong critical thinking abilities to analyze client needs and service issues.
- Excellent analytical skills to interpret data and make data-driven decisions.
- Exceptional communication and interpersonal skills to effectively engage with clients and team members.
- Ability to handle multiple tasks and prioritize workload in a fast-paced environment.
**Benefits:**
- Paid overtime
- Dental insurance
- Company transportation
**Working Environment:**
At IOI Corporation Berhad, we foster a culture of innovation and progress. Team members are encouraged to take calculated risks that can lead to business growth and creative solutions in their roles.
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**Equal Opportunity Statement:**
IOI Corporation Berhad is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and become part of our team.
If you are ready to take on this exciting opportunity as a Client Service Assistant, we look forward to receiving your application by the deadline of ******** .How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.