**Job Title:** Client Service Assistant - Work from Home
**Company:** Sapura Energy Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience Required:** 3
### Job Description
Sapura Energy Berhad is seeking a dedicated and motivated Client Service Assistant to join our dynamic team. This part-time position allows for flexible working from home while being an integral part of our client service operations. The ideal candidate will contribute to our commitment to excellence, enhanced client experiences, and community engagement through corporate social responsibility.
### Key Responsibilities
- **Client Relationship Management:**
- Serve as the first point of contact for clients, addressing inquiries and ensuring high levels of customer satisfaction.
- Build and maintain strong relationships with clients to understand their needs and expectations.
- Track client interactions and feedback to identify potential areas for service improvement.
- **Problem Resolution:**
- Investigate and resolve client issues or concerns in a timely manner, ensuring effective communication throughout the process.
- Identify trends in client feedback and provide strategic recommendations to improve service delivery.
- **Administrative Support:**
- Assist in the preparation and processing of client documentation and correspondence.
- Maintain accurate records of client interactions, transactions, and feedback in the designated system.
- Support the team with coordinating client meetings, presentations, and follow-up communications.
- **Strategic Planning:**
- Collaborate with team members to develop strategies aimed at enhancing client satisfaction and retention.
- Monitor industry trends and client needs to contribute to the development of innovative service solutions.
- **Community Engagement:**
- Actively participate in corporate social responsibility (CSR) initiatives organized by the company.
- Promote community involvement within client interactions to foster a sense of purpose and connection.
### Requirements
- **Education and Experience:**
- Minimum of 3 years of experience in customer service, client support, or a related field.
- Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
- **Personal Traits:**
- Driven: Demonstrate motivation and a strong work ethic to achieve goals.
- Resilient: Ability to thrive in a fast-paced environment and adapt to changing circumstances.
- **Soft Skills:**
- Excellent problem-solving abilities with a focus on resolving client issues effectively.
- Strong strategic planning skills to anticipate and fulfill client needs.
- Exceptional verbal and written communication skills in English; proficiency in additional languages is a plus.
- **Technical Skills:**
- Comfortable with remote working technologies, including video conferencing and project management tools.
### Benefits
- **Travel Opportunities:** Chance to travel for client meetings, workshops, or community engagement initiatives.
- **Disability Insurance:** Comprehensive coverage for peace of mind.
- **Relocation Allowance:** Assistance for employees who may need to move for their role.
### Work Environment
At Sapura Energy Berhad, we are committed to giving back to the community through various corporate social responsibility initiatives. Join us in making a difference while building a rewarding career that blends personal and professional growth.
### Application Deadline
Interested candidates are invited to apply by **September 27, 2024**.
**Equal Opportunity Statement**
Sapura Energy Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
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We look forward to finding a driven and resilient individual to join our team and help us bolster our commitment to exceptional client service and community well-being!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
