**Job Title:** Client Service Officer - Remote Work
**Company:** Media Prima Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
**About Media Prima Berhad:**
Media Prima Berhad is a leading multimedia and entertainment conglomerate in Malaysia, dedicated to providing high-quality services and products to our clients. Our diverse portfolio spans television, radio, print, and digital media, and we pride ourselves on fostering a dynamic workplace that values teamwork, innovation, and shared success.
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**Job Summary:**
As a Client Service Officer, you will play a crucial role in delivering exceptional support to our clients while ensuring that their needs are met and their expectations exceeded. This remote part-time position requires a driven and adaptable individual who is committed to enhancing client satisfaction and contributing to the success of our company.
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**Key Responsibilities:**
1. **Client Relationship Management:**
- Serve as a primary point of contact for assigned clients, addressing inquiries, resolving issues, and building long-term relationships.
- Conduct regular check-ins and follow-ups to assess client satisfaction and gather feedback.
2. **Customer Support:**
- Provide timely and accurate information to clients regarding media products, services, and promotions.
- Assist clients in navigating the company's platforms and services to ensure successful utilization.
3. **Presentation and Communication:**
- Prepare and deliver engaging presentations to clients, showcasing our products, services, and case studies that demonstrate our value proposition.
- Clearly articulate service offerings and solutions tailored to the unique needs of each client.
4. **Time Management and Documentation:**
- Manage multiple client accounts and tasks efficiently, ensuring all client interactions are documented in the customer relationship management (CRM) software.
- Prioritize tasks effectively to meet deadlines and maintain a high level of service.
5. **Collaboration with Internal Teams:**
- Work collaboratively with marketing, sales, and production teams to align client needs with company offerings.
- Communicate client feedback to internal teams to contribute to product and service improvements.
6. **Reporting and Analysis:**
- Assist in tracking client engagement metrics and preparing reports on client satisfaction and service performance.
- Identify trends in client feedback to recommend enhancements to service delivery.
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**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Media Studies, Communications, or a related field is preferred.
- **Experience:** A minimum of 3 years of experience in client service, account management, or a related field, preferably within the media or entertainment industry.
- **Technical Skills:** Proficient in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, HubSpot).
- **Personality Traits:**
- **Adaptable:** Able to adjust strategies and approaches in a changing environment while maintaining a positive attitude.
- **Driven:** Self-motivated with a strong desire to succeed and achieve targets.
- **Soft Skills:**
- Excellent presentation skills with the ability to engage clients effectively.
- Strong time management abilities to prioritize tasks and manage multiple responsibilities concurrently.
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**Benefits:**
- Vision insurance
- Medical coverage
- Paid sick leave
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**Working Environment:**
At Media Prima Berhad, we foster a dynamic workplace environment that prioritizes teamwork, innovation, and shared success. Remote work allows for flexibility while still creating opportunities for collaboration and growth.
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**Application Deadline:**
All applications must be submitted by **October 26, 2024**.
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**Equal Opportunity Statement:**
Media Prima Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
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If you're passionate about client service and want to contribute to a thriving team, we encourage you to apply and become a part of our innovative journey!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.