**Job Title:** Client Service Officer - Work from Home
**Company:** YTL Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
YTL Corporation Berhad is seeking a motivated and dynamic Client Service Officer to join our team in a part-time, work-from-home capacity. As a pivotal link between our company and our clients, this entry-level position is perfect for individuals who possess a strong desire to excel in a customer-centric environment and have the ability to work independently.
**Key Responsibilities:**
- Serve as the initial point of contact for clients, addressing inquiries and resolving issues through various communication channels including phone, email, and chat.
- Assist clients in understanding the company's products and services, providing tailored solutions that meet their needs.
- Maintain accurate and detailed records of client interactions in the CRM system to ensure exceptional service levels and follow-up actions.
- Collaborate with internal teams to ensure swift resolution of client issues, facilitating effective communication and a seamless process.
- Conduct client analyses to identify trends, preferences, and opportunities for upselling or cross-selling additional services.
- Lead initiatives aimed at enhancing the client experience, gathering feedback, and implementing changes based on client input.
- Monitor client satisfaction levels, developing strategies to enhance service and address any areas of concern.
- Participate in regular training sessions and professional development initiatives to stay informed of best practices in client service and industry developments.
- Contribute to team meetings and share insights that promote an atmosphere of collaboration and innovation.
**Requirements:**
- A minimum of 1 year of experience in a customer service or client-facing role.
- Strong analytical skills with a proven ability to assess client needs and recommend solutions.
- Demonstrated leadership capabilities, with a capacity to influence others and drive improvements in service delivery.
- Independent, hardworking, and self-motivated with a passion for delivering superior client service.
- Exceptional interpersonal and communication skills, both verbal and written.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Proficient in using various software applications, including CRM systems, Microsoft Office Suite, and communication tools.
**Benefits:**
- Comprehensive training and professional development opportunities to enhance your skills.
- Paid sick leave to support your health and well-being.
- A relocation allowance to assist with any potential transitions.
**Working Environment:**
At YTL Corporation Berhad, we foster an environment that encourages autonomy and independence. We trust our employees to excel in their roles while working from home, promoting a culture of responsibility and self-management.
**Application Deadline:** ********
**Equal Opportunity Statement:**
YTL Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
