**Job Title:** Client Service Representative - Remote Work
**Company:** Hartalega Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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**Job Description**
Hartalega Holdings Berhad is looking for a motivated and passionate Client Service Representative to join our dynamic team. The ideal candidate will play a crucial role in ensuring our clients receive exceptional service and support, all while operating in a collaborative, diverse, and inclusive work environment. This remote part-time position offers the flexibility to balance work and personal commitments while contributing to the success of our organization.
**Key Responsibilities:**
1. **Client Interaction:**
- Serve as the first point of contact for clients, addressing inquiries, requests, and concerns through various channels (phone, email, chat, etc.).
- Build and maintain strong relationships with clients, ensuring a high level of satisfaction.
2. **Problem Solving:**
- Analyze client issues, provide effective solutions, and escalate complex issues to the appropriate departments when necessary.
- Proactively identify potential issues and work diligently to provide timely resolutions.
3. **Order Management:**
- Process client orders accurately and efficiently, confirming details and ensuring timely delivery.
- Track order status and communicate updates to clients, maintaining transparency throughout the process.
4. **Feedback Mechanism:**
- Gather and document client feedback regarding products and services, and relay this information to the appropriate teams for improvement.
- Assist in developing strategies for enhancing client experience and satisfaction.
5. **Collaboration:**
- Work closely with cross-functional teams to ensure all client needs are met and exceeded.
- Participate in regular team meetings, sharing insights and contributing to strategic planning.
6. **Administrative Tasks:**
- Maintain accurate records of client interactions and transactions in the designated CRM system.
- Assist with administrative tasks related to client service operations as needed.
7. **Training and Development:**
- Stay informed about product updates, service changes, and industry trends to effectively assist clients.
- Participate in training sessions to enhance skills and knowledge relevant to the role.
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**Requirements:**
- Minimum of 2 years of experience in a client service or customer support role.
- Strong communication skills, both verbal and written, in English.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Ability to work independently and remotely while managing time effectively.
- Motivated and passionate about providing excellent client service with a proactive mindset.
- Strong collaboration skills, with a good balance of empathy and assertiveness.
- Demonstrated strategic planning skills to identify client needs and potential service opportunities.
**Personality Traits:**
- Highly motivated with a passion for client service.
- Positive attitude towards teamwork and collaboration.
- Ability to handle stress and work in a fast-paced environment with flexibility.
**Benefits:**
- Remote work flexibility allowing you to work from the comfort of your home.
- Paid sick leave to ensure your health and well-being.
- Free food provided to keep you energized throughout your workdays.
**Working Environment:**
At Hartalega, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that a diverse workforce is crucial to our success and fosters innovation and creativity within our team.
**Application Deadline:** November 2, 2024
**Equal Opportunity Statement:**
Hartalega Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are passionate about client service and thrive in a collaborative, supportive environment, we invite you to apply and be a part of our team!How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.