**Job Title:** Client Service Specialist
**Company:** Digi.Com Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Digi.Com Berhad, a leading telecommunications provider in Malaysia, is seeking a dedicated and enthusiastic Client Service Specialist to join our dynamic team in George Town, Penang. This part-time position plays a critical role in delivering exceptional service and support to our clients, fostering positive relationships, and ensuring satisfaction with our products and services. If you have a passion for customer service, possess strong problem-solving abilities, and thrive in a fast-paced environment, we would love to meet you.
**Key Responsibilities:**
- Serve as the primary point of contact for client inquiries, troubleshooting issues, and providing timely resolutions in a professional and courteous manner.
- Develop a deep understanding of Digi.Com Berhad's products and services to effectively communicate benefits and assist clients with their needs.
- Proactively engage clients to assess their satisfaction levels, identify areas for improvement, and implement feedback to enhance the customer experience.
- Assist in the onboarding process of new clients by guiding them through service agreements, product setup, and account management.
- Collaborate closely with internal teams, including sales, technical support, and product management, to facilitate effective solutions and ensure a seamless client experience.
- Conduct follow-up communications after service delivery to ensure client satisfaction and to address potential issues before they escalate.
- Maintain accurate and detailed records of client interactions and transactions in the customer relationship management (CRM) system.
- Participate in team meetings and contribute ideas to improve service processes and customer engagement strategies.
- Stay updated on industry trends, competitor offerings, and emerging technologies to provide informed recommendations to clients and management.
- Uphold compliance with the company's policies and procedures, ensuring adherence to all relevant regulations and quality standards.
**Requirements:**
**Education and Experience:**
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Minimum of 3 years of experience in a client service or customer support role, preferably within the telecommunications or technology sector.
**Personality Traits:**
- Adaptable: Able to thrive in a changing environment and embrace new challenges with a positive attitude.
- Independent: Capable of working autonomously with minimal supervision while demonstrating initiative and accountability.
**Soft Skills:**
- Critical Thinking: Strong analytical skills with the ability to assess situations, identify problems, and develop effective solutions.
- Persuasion: Excellent communication and interpersonal skills to influence clients and effectively convey product benefits.
**Technical Proficiencies:**
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with telecommunications products and services is an advantage.
**Benefits:**
- Competitive salary package.
- Life insurance, medical coverage, and vision insurance.
- Opportunities for training and professional development.
- A supportive work environment that encourages ongoing learning and personal growth.
**Working Environment:**
At Digi.Com Berhad, we foster a culture of ongoing learning and development aimed at facilitating both personal and professional growth. Our team-oriented approach encourages collaboration and innovation to drive client success.
**Application Deadline:**
Please submit your application by October 7, 2024.
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Digi.Com Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals without regard to race, gender, disability, sexual orientation, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
