**Job Title: Client Support Associate - Remote Work**
**Company: Malaysia Airports Holdings Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Company Overview:**
Malaysia Airports Holdings Berhad is a leading airport operator committed to providing a world-class travel and transportation experience. We strive to pursue excellence in every endeavor, setting a high standard for achievement in all our operations. Our team is vital in ensuring the satisfaction of clients and stakeholders, and we are dedicated to supporting the professional growth and development of our employees.
**Position Overview:**
We are seeking a dedicated and skilled Client Support Associate to join our remote team. This part-time role is vital in ensuring our clients receive exceptional support and service. The ideal candidate will possess a strong work ethic and reliability, with the ability to problem-solve and analyze complex situations effectively.
**Key Responsibilities:**
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues in a timely manner via email, phone, and chat.
- Collaborate with internal teams to escalate and resolve complex client issues and demonstrate exceptional communication skills.
- Conduct thorough analysis of client feedback, contributing to service improvement initiatives.
- Maintain accurate records of client interactions, ensuring that all information is logged in the customer relationship management (CRM) system.
- Assist in the onboarding process of new clients by providing necessary training and support materials.
- Run regular reports on client satisfaction and service metrics, offering insights to management for strategic improvements.
- Participate in team meetings and contribute ideas for enhancing customer experience and support processes.
- Stay updated on product knowledge and industry trends to effectively provide information and support to clients.
- Foster strong relationships with clients, working proactively to anticipate their needs and exceed their expectations.
- Participate in professional development and training programs to continuously enhance skills and knowledge.
**Requirements:**
- Minimum 3 years of experience in client support or customer service roles, preferably in a related industry.
- Proven ability to analyze data and client feedback, with a keen attention to detail.
- Strong communication skills, both verbal and written, with the ability to convey information clearly and concisely.
- Hardworking and reliable, with a positive attitude towards challenges and a proactive approach to problem-solving.
- Proficient in using CRM software and other relevant technological tools to support client interactions.
- Flexible and adaptable to change in a remote work environment, demonstrating self-motivation and effective time management skills.
- Ability to work well under pressure and manage multiple tasks efficiently.
**Benefits:**
- Visa sponsorship for eligible candidates to facilitate global working opportunities.
- Life insurance coverage to provide security for you and your family.
- Opportunity for remote work, offering you flexibility and convenience in your working environment.
**Working Environment:**
At Malaysia Airports Holdings Berhad, we encourage a culture of excellence. Our team members are driven to set high standards of achievement and maintain a commitment to quality in all aspects of their work.
**Application Deadline:**
Please submit your application by ******** .
**Equal Opportunity Statement:**
Malaysia Airports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all genders, ethnicities, and backgrounds.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.