**Job Title: Client Support Associate - Remote Work**
**Company: IOI Corporation Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Application Deadline: ******** **
**About IOI Corporation Berhad:**
IOI Corporation Berhad is a leading global integrated palm oil player committed to sustainability and excellence. We are dedicated to providing high-quality products and exceptional client service that meets the dynamic needs of our diverse clientele.
**Position Overview:**
As a Client Support Associate, you will play a crucial role in enhancing client satisfaction through proactive support and effective communication. This position is designed for a reliable and energetic individual who thrives in a fast-paced environment that embraces change. You will be responsible for addressing client inquiries, ensuring timely resolution of issues, and collaborating with various internal departments to enhance client experiences.
**Key Responsibilities:**
- **Client Interaction:** Serve as the primary point of contact for client inquiries via email, phone, and chat, providing exceptional service and promptly addressing concerns.
- **Issue Resolution:** Assess and resolve client issues or complaints efficiently and effectively, engaging with relevant departments as necessary to ensure timely resolution.
- **Feedback Gathering:** Actively seek and document client feedback to identify trends and areas for improvement, collaborating with the team to strategize solutions.
- **Reporting & Analytics:** Prepare and maintain reports on client interactions, trends, and issues, presenting findings to management to inform decision-making and improve service quality.
- **Process Improvement:** Identify opportunities for improving the client support process, suggesting innovative solutions to enhance efficiency and effectiveness.
- **Product & Service Knowledge:** Stay updated on product offerings and services to provide accurate information and guidance to clients.
- **Training & Onboarding:** Assist in training new team members and support with onboarding initiatives for new clients.
- **Documentation & Resources:** Create and maintain client support documentation and knowledge base articles to assist both clients and team members effectively.
- **Collaboration:** Work collaboratively with cross-functional teams, including sales, marketing, and technical support, to support client success and foster a unified approach to service excellence.
**Requirements:**
- **Educational Background:** Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- **Experience:** Minimum of 4 years of experience in client support, customer service, or a related role, ideally within a corporate environment.
- **Technical Skills:** Proficient in using support software and CRM systems; strong computer skills including MS Office Suite; familiarity with remote communication tools.
- **Personality Traits:**
- **Reliable:** Consistently meets deadlines and delivers on commitments while maintaining a high level of professionalism.
- **Energetic:** Approaches work with enthusiasm and a positive attitude, inspiring confidence in clients and team members.
- **Soft Skills:**
- **Creativity:** Demonstrates innovative thinking and problem-solving skills to develop creative solutions for clients.
- **Emotional Intelligence:** Exhibits empathy and understanding in interactions with clients and colleagues, able to navigate complex emotional situations.
**Benefits:**
- Disability insurance
- Paid Time Off (PTO)
- Company equipment provided for remote work
**Working Environment:**
This position requires an individual who is adaptable and can thrive in a dynamic and changing environment. You will be expected to embrace change and contribute positively to a culture that values innovation and collaboration.
**Equal Opportunity Statement:**
IOI Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.
If you're ready to join a thriving, supportive team and make a meaningful impact on client experiences, we encourage you to apply by submitting your resume and cover letter by the deadline. Thank you for considering a career with IOI Corporation Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.