**Job Title:** Client Support Associate - Remote Work
**Company:** QSR Brands
**Location:** Johor Bahru, Johor, MY
**Job Type:** Full-Time
**Seniority Level:** Associate Level
**Experience Required:** 4 Years
### Job Description:
QSR Brands is seeking a dedicated and enthusiastic Client Support Associate to join our dynamic team. This is a remote position where you will play a key role in providing exceptional support to our clients, ensuring their needs are met efficiently and effectively. As a Client Support Associate, you will utilize your skills and experience to foster strong relationships with our clients, handle inquiries, and assist in problem resolution.
### Key Responsibilities:
- **Client Communication:** Serve as the primary point of contact for clients, managing inquiries via phone, email, and chat with a professional and supportive demeanor.
- **Issue Resolution:** Identify client issues, analyze their needs, and provide effective solutions in a timely manner, ensuring customer satisfaction.
- **Project Management:** Actively manage multiple client accounts, ensuring projects are on schedule, within scope, and aligned with client expectations.
- **Data Analysis:** Monitor and analyze client-related data to identify trends, areas for improvement, and opportunities to enhance service delivery.
- **Documentation Support:** Maintain accurate records of client interactions and transactions, track progress of support tickets, and compile reports for management review.
- **Training & Onboarding:** Assist in training new clients on products and services, delivering demonstrations and ensuring clients understand the use of our systems and tools.
- **Strategic Planning:** Participate in strategic planning sessions to improve services, streamline processes, and enhance client experience. Collaborate with cross-functional teams to implement necessary changes.
- **Feedback Collection:** Gather client feedback regularly to improve service delivery and client satisfaction, and present findings to management.
- **Continuous Learning:** Stay updated with industry trends, company products, and competitive services to provide informed support and recommendations to clients.
### Requirements:
- **Education:** Bachelor's degree in a relevant field preferred.
- **Experience:** Minimum of 4 years in a client support or customer service role, preferably in a fast-paced environment.
- **Technical Skills:** Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and other project management tools.
- **Personality Traits:** Must exhibit confidence in interactions, work independently with minimal supervision, and possess a proactive approach to problem-solving.
- **Soft Skills:** Strong time management and organizational skills to handle multiple projects; ability to think strategically, assess situations, and develop effective plans of action.
- **Communication Skills:** Excellent verbal and written communication skills in English, with the ability to communicate complex information clearly and concisely.
- **Detail-Oriented:** A meticulous approach to tasks that ensures accuracy and high-quality outcomes.
### Benefits:
- Disability insurance
- Parental leave
- Coverage for travel and spending expenses
### Working Environment:
QSR Brands is committed to fostering an environment that supports employees in their personal and professional development. We encourage continuous growth and offer resources to help our team members achieve their career goals.
### Application Deadline:
Please submit your application by **October 29, 2024**.
### Equal Opportunity Statement:
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.