**Job Title:** Client Support Associate - Remote Work
**Company:** Genting Group
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Genting Group is seeking a dedicated and motivated Client Support Associate to join our remote team. In this role, you will be the first point of contact for our clients, ensuring excellent service and support that embodies our commitment to customer satisfaction. This position requires a resilient, detail-oriented individual who can thrive in a fast-paced environment while cultivating positive relationships with clients and team members.
**Key Responsibilities:**
- **Client Interaction:** Serve as the primary liaison for clients, addressing inquiries, resolving issues, and providing timely updates regarding products and services.
- **Technical Support:** Provide assistance with troubleshooting and technical issues related to our services, escalating complex problems as needed while ensuring they are efficiently resolved.
- **Documentation and Reporting:** Maintain accurate records of client interactions, troubleshooting processes, and resolutions in our CRM system. Prepare and present reports on client feedback and support metrics.
- **Collaboration:** Work closely with cross-functional teams including sales, marketing, and product development to relay client feedback and contribute to service improvements.
- **Training and Onboarding:** Assist in the onboarding process for new clients, providing necessary training and resources to help them utilize our services effectively.
- **Continuous Improvement:** Identify areas for process improvements within the client support workflow and actively participate in initiatives to enhance service delivery and client experience.
- **Feedback Loop:** Gather and document client feedback to share with the product development teams, helping to shape future products and services based on client needs.
- **Adherence to Policies:** Ensure compliance with company policies and procedures while maintaining confidentiality and data protection standards during client interactions.
**Requirements:**
- **Education:** Bachelor's degree in a related field preferred but not mandatory.
- **Experience:** Minimum of 3 years of experience in client support, customer service, or a related field, with a proven track record of managing client relationships effectively.
- **Personality Traits:**
- **Resilient:** Ability to handle challenging situations and maintain a positive attitude under pressure.
- **Motivated:** Strong drive to meet and exceed client expectations and service goals.
- **Soft Skills:**
- **Leadership:** Capability to inspire and guide team members while fostering a collaborative work environment.
- **Teamwork:** Strong interpersonal skills to work effectively with various teams across the organization.
- **Technical Skills:** Proficient in using customer relationship management (CRM) software, Microsoft Office Suite, and communication tools (e.g., Slack, Microsoft Teams).
- **Communication:** Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
**Benefits:**
- Visa sponsorship for eligible candidates.
- Vision insurance coverage.
- Life insurance coverage to ensure financial security for you and your loved ones.
**Working Environment:**
At Genting Group, we promote a culture of autonomy and independence. We trust our employees to take ownership of their roles and excel in their responsibilities while embracing a flexible work environment that supports both personal and professional growth.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Genting Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.