### Job Title: Client Support Associate - Remote Work
**Company:** Petronas
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3 years
#### **Job Description:**
Petronas is seeking an energetic and resourceful Client Support Associate to join our dynamic team in a remote work capacity. This position requires a proactive individual who consistently pursues excellence in client service while upholding the highest standards of integrity and ethical conduct.
As a Client Support Associate, you will serve as the primary point of contact for our clients, ensuring that they receive exceptional support and assistance. Your ability to analyze client needs and manage relationships effectively will be vital in fostering strong partnerships and driving customer satisfaction.
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#### **Key Responsibilities:**
- **Client Communication:**
Engage with clients through various channels, including phone, email, and chat, providing prompt and effective support for inquiries, concerns, and requests.
- **Problem Resolution:**
Analyze and diagnose client issues, offering timely solutions while keeping detailed records of interactions and resolutions for future reference.
- **Data Management:**
Maintain and update client information in the systems as needed, ensuring all data is accurate and comprehensive.
- **Relationship Building:**
Cultivate and sustain relationships with clients by understanding their needs, trends, and preferences, ensuring their expectations are met or exceeded.
- **Feedback Implementation:**
Gather and analyze client feedback to identify areas for improvement in services, sharing insights with relevant teams for enhancement initiatives.
- **Follow-Up:**
Proactively follow up with clients post-interaction to ensure satisfaction and address any lingering concerns.
- **Collaboration:**
Work collaboratively with internal teams such as sales, technical support, and product development to align client needs with company services.
- **Reporting:**
Prepare regular reports on client interactions, issues resolved, and customer satisfaction to share with management.
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#### **Requirements:**
- **Educational Background:**
Bachelor's degree in Business Administration, Communication, or a related field.
- **Experience:**
Minimum of 3 years of experience in client support, customer service, or similar roles.
- **Technical Skills:**
Proficient in using CRM software and other tools necessary for client management. Familiarity with data analysis software is a plus.
- **Personality Traits:**
- **Energetic:** Bring enthusiasm and a positive demeanor to every client interaction.
- **Resourceful:** Demonstrate quick thinking and creativity in problem-solving and addressing client needs.
- **Soft Skills:**
- **Analysis:** Ability to analyze situations and data, making informed decisions that enhance client experience.
- **People Management:** Exhibit strong interpersonal skills to manage diverse client personalities and foster trust.
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#### **Benefits:**
- **Relocation Allowance:** Provided to assist with any potential relocation needs.
- **Gym Membership:** Complimentary membership to promote well-being and fitness.
- **Company Transportation:** Access to transportation services to facilitate commuting if needed.
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#### **Working Environment:**
At Petronas, we are committed to maintaining a work environment that upholds the highest standards of ethical conduct and integrity. We strive to cultivate a culture that values respect, collaboration, and accountability.
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#### **Application Deadline:**
Interested candidates are encouraged to apply before **September 29, 2024**.
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#### **Equal Opportunity Statement:**
Petronas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, or any other characteristic protected by law.
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We look forward to welcoming you to our team and contributing to the shared success of our clients and our organization!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
