Client Support Manager - Work From Home

Job Description:

Media Prima Berhad is seeking a Client Support Manager to work from home in Malacca City, Melaka, MY. This part-time position is at a mid-to-senior level and requires a minimum of 8 years of experience in client support or a related field.

Responsibilities:
1. Manage client relationships and act as the main point of contact for all client inquiries and concerns.
2. Provide exceptional customer service and support to ensure client satisfaction and retention.
3. Develop and implement strategies to increase client engagement and loyalty.
4. Collaborate with internal teams to address client needs and resolve issues in a timely manner.
5. Analyze client feedback and data to identify trends and opportunities for improvement.
6. Prepare reports and presentations on client performance and satisfaction metrics.
7. Stay up-to-date on industry trends and best practices in client support.

Requirements:
1. Confident and resilient personality traits.
2. Strong persuasion and time management skills.
3. Excellent communication and interpersonal abilities.
4. Proven track record of successfully managing client relationships.
5. Ability to work independently and prioritize tasks effectively.
6. Proficiency in Microsoft Office and CRM software.
7. Bachelor's degree in Business Administration or a related field.

Benefits:
1. Free food provided during work hours.
2. Paid Time Off (PTO) for vacation and personal days.
3. Travel and spending expenses covered for work-related activities.

Working Environment:
At Media Prima Berhad, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where employees can thrive and grow professionally.

Deadline to Apply:
Interested candidates should apply by September 10, 2024.

Equal Opportunity Statement:
Media Prima Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.