**Job Title: Client Support Officer - Work from Home**
**Company: Fraser & Neave Holdings Bhd**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
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### Job Description
Fraser & Neave Holdings Bhd is seeking a dedicated and detail-oriented Client Support Officer to join our team in a part-time capacity. This role is integral to ensuring high levels of customer satisfaction through effective communication, problem-solving, and relationship management. As a Client Support Officer, you will be responsible for providing exceptional service to our clients while working remotely from the comfort of your own home.
### Key Responsibilities
- **Client Communication:** Serve as the primary point of contact for clients, addressing inquiries via phone, email, and chat with a focus on promptness and professionalism.
- **Issue Resolution:** Identify, analyze, and resolve client issues effectively by utilizing problem-solving skills, coordinating with relevant departments when necessary.
- **Account Management:** Maintain and update client records in our CRM system, ensuring all details are current and accurate.
- **Collaboration:** Work closely with sales, marketing, and product teams to ensure a cohesive approach to client management; contribute to team meetings and share insights.
- **Feedback Implementation:** Actively solicit and document client feedback, suggesting enhancements or improvements to services or processes based on client experiences.
- **Documentation and Reporting:** Prepare reports on client support interactions, track metrics, and present findings to management to drive strategic decisions.
- **Support Initiatives:** Participate in project-based work as needed, including onboarding new clients and supporting the rollout of new services.
- **Training and Development:** Assist in training new team members, sharing best practices, and continually enhancing your skills to improve service delivery.
### Requirements
**Education & Experience**
- Bachelor's Degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in client support, customer service, or a relevant role.
**Personality Traits**
- Hardworking: Strong work ethic with the ability to manage tasks efficiently in a remote setting.
- Motivated: Self-driven with the enthusiasm to take initiative in enhancing client support and satisfaction.
**Soft Skills**
- Teamwork: Capable of working collaboratively in a remote environment, demonstrating flexibility and support for colleagues.
- Analytical Skills: Excellent analytical abilities to assess situations and provide actionable solutions to client issues.
**Technical Skills**
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Familiarity with remote communication tools (e.g., Zoom, Slack).
### Benefits
- **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a healthy work-life balance.
- **Joining Bonus:** Eligible candidates will receive a joining bonus upon successful completion of the probation period.
- **Travel Opportunities:** Engage in occasional travel to meet clients and attend key company events, providing valuable face-to-face interactions.
### Working Environment
At Fraser & Neave Holdings Bhd, we believe in supporting our employees' personal and professional development. Our inclusive culture fosters collaboration and innovation, empowering our team members to succeed. We provide the resources and opportunities to grow, ensuring a fulfilling career path.
### Application Deadline
Please submit your application by **October 5, 2024**.
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### Equal Opportunity Statement
Fraser & Neave Holdings Bhd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
