**Job Title**: Client Support Representative
**Company**: Malaysia Airports Holdings Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 1
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### Job Description:
Malaysia Airports Holdings Berhad is seeking a dedicated and passionate Client Support Representative to join our dynamic team in George Town, Penang. This part-time position is perfect for individuals looking to kick-start their career in the aviation industry while providing exceptional support to our clients. As a Client Support Representative, you will play a vital role in ensuring high levels of customer satisfaction and contributing to our mission of delivering world-class airport experiences.
### Responsibilities:
- **Customer Interaction**: Serve as the first point of contact for clients by responding to inquiries via phone, email, and in-person interactions while maintaining a friendly and professional demeanor.
- **Problem Solving**: Effectively assess and resolve customer issues, complaints, and inquiries by providing accurate and timely information and solutions.
- **Support Services**: Assist clients with airport services, including reservations, ticketing, baggage inquiries, and flight information, ensuring all inquiries are addressed promptly.
- **Documentation**: Maintain and organize customer interactions and service records in our database, ensuring accurate and current information is available for team and management reference.
- **Feedback Collection**: Gather client feedback and report patterns of client complaints and suggestions to the management to improve service quality.
- **Collaboration**: Work closely with other teams within the company to ensure a seamless client experience, participating in team meetings and providing valuable insights.
- **Training and Development**: Participate in ongoing professional development and training sessions to enhance product knowledge and improve client service skills.
- **Adaptability**: Stay adaptable in a fast-paced environment, responding effectively to changing situations or unexpected challenges that may arise.
### Requirements:
#### Qualifications:
- **Education**: High school diploma or equivalent; further education in hospitality, business, or a related field is a plus.
- **Experience**: At least 1 year of experience in customer service or a client-facing role, preferably in the travel or aviation industry.
#### Skills:
- **Passionate About Customer Service**: A genuine desire to help customers and provide exceptional service at all times.
- **Adaptable**: Quick to adapt to new processes, technology, and environments. Able to work effectively in a fast-paced setting.
- **Problem-Solving**: Strong analytical skills to identify issues and determine appropriate solutions independently.
- **People Management**: Effective interpersonal skills to build rapport with clients and team members, ensuring a collaborative work atmosphere.
#### Other Traits:
- **Strong Communication Skills**: Excellent verbal and written communication skills to convey information clearly and effectively.
- **Positive Attitude**: An upbeat and friendly personality that contributes to a pleasant work environment.
- **Team-Oriented**: Willing to work closely with colleagues and contribute to the team's goals.
### Benefits:
- Free food on-site to ensure you stay energized throughout your shifts.
- Disability insurance coverage for peace of mind.
- Visa sponsorship opportunities for successful applicants, ensuring you have the support you need to work legally in Malaysia.
### Working Environment:
At Malaysia Airports Holdings Berhad, we foster a working environment that encourages calculated risk-taking to drive innovation and progress. We believe that every team member's input is valuable in steering the company towards a bright future in aviation.
### Application Deadline:
Interested candidates are encouraged to apply by **October 6, 2024**.
### Equal Opportunity Statement:
Malaysia Airports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are passionate about customer service and eager to start your career in a dynamic environment, we would love to hear from you! Please submit your application including your resume and cover letter through our careers portal.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
