**Job Title:** Client Support Specialist - Remote Work
**Company:** PPB Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description:
PPB Group Berhad is seeking a detail-oriented and dedicated Client Support Specialist to join our dynamic team on a part-time basis. As a client-focused organization, we strive to provide exceptional service and support to our clients, ensuring their needs are met efficiently and effectively. The ideal candidate will have a proven track record in client support or a related field, and possess a strong desire to contribute positively to our clients' experiences.
### Key Responsibilities:
1. **Client Interaction & Support:**
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues via various communication channels (email, chat, phone).
- Develop and maintain strong relationships with clients through regular communication and check-ins.
- Gather and document client feedback to identify patterns and areas for improvement.
2. **Problem-Solving:**
- Assess and analyze client issues, providing timely and effective solutions.
- Work collaboratively with internal teams to escalate and resolve complex client concerns.
- Maintain detailed records of client interactions and troubleshooting efforts using the CRM system.
3. **Client Onboarding:**
- Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.
- Create and provide clients with orientation materials and training resources as needed.
4. **Performance Monitoring:**
- Monitor client activity and engagement using analytics tools to identify opportunities for additional support or upselling of services.
- Prepare and present regular reports on client support metrics and individual performance to management.
5. **Team Collaboration:**
- Participate in regular team meetings to share insights and contribute to the overall client support strategy.
- Foster a productive team environment that encourages transparency and open dialogue.
6. **Continuous Improvement:**
- Contribute to the development and implementation of best practices and standard operating procedures for client support.
- Stay updated on industry trends and client needs to provide relevant information and proactive support.
### Requirements:
- **Education & Experience:**
- Bachelor's degree or equivalent experience in a related field.
- Minimum of 3 years of experience in client support, customer service, or a similar role.
- **Technical Skills:**
- Proficient in CRM software and Microsoft Office Suite.
- Familiarity with support ticket systems and remote collaboration tools.
- **Soft Skills:**
- Strong decision-making abilities to assess situations and provide appropriate solutions.
- Excellent people management skills, with the ability to communicate effectively with diverse clients and team members.
- **Personality Traits:**
- Hardworking individual with a commitment to excellence and continuous improvement.
- Resilient enough to handle challenging situations with a positive attitude.
### Benefits:
- **Retirement Plan:** We offer a robust retirement plan to help you secure your financial future.
- **Free Food:** Enjoy complimentary meals to keep you energized throughout your workday.
- **Paid Overtime:** We value your time and commitment, offering paid overtime for any additional hours worked.
### Working Environment:
At PPB Group Berhad, we foster an environment of transparency and open dialogue to ensure effective communication at all levels. We believe that collaboration leads to success and are committed to maintaining a supportive and inclusive work culture.
### Application Deadline:
Interested candidates are encouraged to apply by **September 27, 2024**.
### Equal Opportunity Statement:
PPB Group Berhad is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
If you're passionate about delivering outstanding client support and thrive in a collaborative remote environment, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
