**Job Title:** Contact Center Associate - Work from Home
**Company:** Celcom Axiata Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**Company Overview:**
Celcom Axiata Berhad is a leading telecommunications company committed to delivering exceptional customer experiences and innovative solutions. As part of our dynamic team, you will contribute to our mission of connecting people and businesses through advanced communication technology.
**Job Description:**
We are seeking a motivated and dedicated Contact Center Associate to join our remote team. In this part-time position, you will provide exceptional customer service to our clients while embodying the core values of our company. The role is critical to maintaining customer satisfaction, resolving issues efficiently, and contributing to the overall success of our operations.
**Key Responsibilities:**
- Handle inbound and outbound customer calls with professionalism and a positive attitude, ensuring a high level of service.
- Address customer inquiries and concerns promptly, providing accurate information regarding products, services, and billing issues.
- Effectively manage customer expectations through clear and consistent communication while adhering to company policies.
- Record customer interactions accurately in our system, logging details of inquiries, comments, and actions taken.
- Identify and escalate complex issues that require higher-level intervention to appropriate departmental personnel.
- Collaborate with team members to improve service delivery and overall customer experience.
- Contribute to team meetings by providing insights and feedback regarding emerging customer needs and industry trends.
- Participate in training sessions to stay updated on company products, policies, and best practices.
- Work efficiently within established metrics, including call handling time, resolution rates, and customer satisfaction scores.
- Maintain confidentiality of customer information and data as per company standards and regulatory requirements.
**Requirements:**
- Minimum of 2 years of experience in a contact center or customer service role.
- Energetic and hardworking attitude with a strong commitment to excellence in customer service.
- Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.
- Demonstrated leadership qualities, showcasing the ability to take initiative and lead by example, even in a remote environment.
- Proficient in using computer applications and contact center software.
- Strong problem-solving skills and the ability to think critically under pressure.
- Flexibility to work varying shifts, including evenings and weekends, as needed.
**Personality Traits:**
- Hardworking: Demonstrates perseverance and dedication in all tasks, producing high-quality work.
- Energetic: Maintains a positive and engaging demeanor, motivating others and creating a lively work environment.
**Benefits:**
- Medical coverage
- Life insurance
- Company transportation
**Working Environment:**
Join a high-energy workplace where you will achieve success through collaboration and a results-oriented mindset. At Celcom Axiata Berhad, we support each other to excel and create meaningful impacts in our customers' lives.
**Deadline to Apply:**
All applications must be submitted by October 5, 2024.
**Equal Opportunity Statement:**
Celcom Axiata Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.
If you embody the spirit of excellence and are eager to make a difference in a fast-paced environment, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
