**Job Title:** Contact Center Officer - Remote Work
**Company:** Westports Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0 years
### Job Description
Westports Holdings Berhad, a leading provider of port management services, is seeking a motivated and resourceful Contact Center Officer to join our dedicated customer service team. This is a unique opportunity for individuals looking to kickstart their careers in customer service within a dynamic environment. The successful candidate will work remotely and play a vital role in ensuring that our customers receive outstanding support and assistance.
### Key Responsibilities
- **Customer Interaction**: Answer incoming calls and respond to customer inquiries via various communication channels (email, chat, phone) in a professional, efficient manner.
- **Information Management**: Gather and analyze customer information to provide tailored solutions, ensuring all inquiries are logged accurately in the customer relationship management (CRM) system.
- **Issue Resolution**: Identify customer needs promptly and resolve issues effectively while maintaining composure under pressure and in challenging situations.
- **Communication and Follow-up**: Maintain clear and concise communication with customers regarding their inquiries, and follow up to ensure issues are resolved to their satisfaction.
- **Feedback Collection**: Collect and document customer feedback to help improve services and products, providing insights to management.
- **Team Collaboration**: Work closely with other team members to meet performance targets and share best practices within the team.
- **Process Improvement**: Actively participate in training sessions and contribute suggestions for process improvements to enhance customer experience.
- **Compliance and Standards**: Adhere to company policies, procedures, and regulatory requirements while delivering high-quality service.
### Requirements
#### Education & Experience
- No prior experience is necessary, making this an excellent opportunity for recent graduates or those new to the industry.
- A high school diploma or equivalent. Higher education in a related field is a plus.
#### Skills & Competencies
- **Technical Skills**: Basic computer proficiency, with a strong ability to navigate digital communication tools.
- **Soft Skills**:
- Strong analytical skills to assess situations quickly and critically.
- Excellent critical thinking abilities to evaluate and resolve complex customer issues efficiently.
- **Personal Traits**:
- Resourceful in finding solutions to customer problems and adapting to different scenarios.
- Resilient, displaying the ability to manage stress and maintain a positive attitude in challenging customer interactions.
#### Working Environment
- Be part of a team that is dedicated to understanding and exceeding customer expectations globally.
- Embrace a culture of collaboration, feedback, and continuous improvement.
### Benefits
- Competitive profit-sharing program.
- Paid Time Off (PTO) benefits to promote work-life balance.
- Coverage for travel and spending expenses related to company activities.
### Application Deadline
- Interested candidates are encouraged to apply by September 19, 2024.
### Equal Opportunity Statement
Westports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are eager to start a fulfilling career in a supportive and customer-focused environment, we invite you to apply for the Contact Center Officer position at Westports Holdings Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
