**Job Title:** Remote Call Center Representative
**Company:** Telekom Malaysia Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Telekom Malaysia Berhad is seeking enthusiastic and dedicated individuals to join our team as a Remote Call Center Representative. This is an exciting opportunity for entry-level candidates who are eager to grow their career in a dynamic environment. You will be responsible for providing exceptional customer service, assisting clients with inquiries, and ensuring customer satisfaction while contributing to our mission of delivering top-notch telecommunications services.
**Key Responsibilities:**
1. **Customer Interaction:**
- Handle incoming calls, emails, and chats from customers, addressing their inquiries and concerns in a timely and professional manner.
- Provide guidance on products and services, including troubleshooting technical issues and resolving billing discrepancies.
2. **Problem Resolution:**
- Analyze customer issues efficiently and collaboratively to identify solutions in accordance with company policies and procedures.
- Document customer interactions in the CRM system, providing a comprehensive record of all dealings for future reference.
3. **Product Knowledge:**
- Become proficient in products, services, and promotions offered by Telekom Malaysia Berhad to effectively respond to customer inquiries.
- Stay updated on new product launches and updates to provide accurate information to customers.
4. **Sales Support:**
- Identify opportunities for upselling or cross-selling products and services while maintaining a focus on customer satisfaction.
- Assist in tracking and reporting sales leads generated through customer interactions.
5. **Team Collaboration:**
- Collaborate with team members and other departments to improve service delivery and share insights for better customer engagement.
- Participate in regular training and meetings to enhance product knowledge and customer service techniques.
6. **Performance Metrics:**
- Meet and exceed individual and team performance metrics and goals, including call response time, customer satisfaction ratings, and problem resolution efficiency.
- Provide feedback on internal processes and suggest improvements to enhance the customer experience.
**Requirements:**
- **Education:** High school diploma or equivalent; further education in Business or Communications is a plus.
- **Experience:** No prior experience required; however, customer service experience is an advantage.
- **Personality Traits:**
- Energetic and enthusiastic demeanor.
- Dedicated to providing a positive customer experience.
- **Soft Skills:**
- Excellent attention to detail to ensure accuracy in information relay.
- Strong analytical abilities to diagnose customer issues effectively.
- **Technical Skills:**
- Proficiency in using computer systems and software; prior experience with CRM tools is a plus.
- Comfortable with video conferencing and online communication tools.
- **Availability:** Ability to work flexible hours, including evenings and weekends, as required.
**Benefits:**
- Competitive hourly wage with opportunities for paid overtime.
- Vision insurance to promote employee health and well-being.
- Comprehensive training & professional development programs to support career growth.
**Working Environment:**
At Telekom Malaysia Berhad, you will thrive in an energetic and rapidly evolving work setting. Our team values collaboration, enthusiasm, and a commitment to customer satisfaction. We encourage a culture of learning and innovation, where your contributions will be recognized and rewarded.
**Application Deadline:**
All applications must be submitted by September 19, 2024.
**Equal Opportunity Statement:**
Telekom Malaysia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs. We encourage applications from all individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or any other dimension of diversity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
