**Job Title:** Remote Customer Care Representative
**Company:** Hartalega Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Hartalega Holdings Berhad is seeking a dedicated and motivated Remote Customer Care Representative to join our dynamic team. As an entry-level position, this role is ideal for individuals who have a passion for customer service and want to make a difference in a fast-paced environment. In this role, you will be responsible for delivering exceptional customer experiences while handling inquiries and supporting our customers with their needs relating to our products and services.
**Key Responsibilities:**
- **Customer Support:** Provide timely and professional responses to customer inquiries via phone, email, and chat platforms.
- **Product Knowledge:** Develop a deep understanding of Hartalega's product offerings and services to provide accurate information and support to customers.
- **Issue Resolution:** Identify and troubleshoot customer issues effectively; escalate complex cases to the appropriate departments while ensuring prompt follow-up.
- **Communication:** Maintain clear and effective communication with customers and internal teams, ensuring all interactions are documented accurately.
- **Customer Relationship Management:** Build and maintain strong relationships with customers to foster loyalty and repeat business.
- **Feedback Collection:** Gather customer feedback and insights to help improve products and services offered by Hartalega.
- **Collaboration:** Work closely with other departments such as sales, logistics, and product development to ensure customer concerns are addressed in a timely manner.
- **Performance Metrics:** Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction ratings.
- **Team Participation:** Actively participate in team meetings and training sessions, contributing ideas and supporting initiatives aimed at improving customer care operations.
- **Strategic Planning:** Assist in developing strategies to enhance customer service delivery and promote customer engagement initiatives.
**Qualifications:**
- **Education:** High school diploma or equivalent; additional education in customer service or related fields is a plus.
- **Experience:** Minimum of 1 year of experience in customer service, preferably in a remote or virtual environment.
- **Technical Skills:** Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Familiarity with chat and ticketing systems is advantageous.
- **Personality Traits:**
- Resilient: Ability to thrive in a dynamic and occasionally high-pressure environment, remaining composed under stress.
- Hardworking: Demonstrates diligence, persistence, and dedication to completing tasks efficiently and effectively.
- **Soft Skills:**
- **Strategic Planning:** Ability to think critically and develop effective strategies for improving customer service delivery and engagement.
- **Leadership:** Capacity to take initiative, inspiring and guiding teammates towards common goals while demonstrating a commitment to excellence in customer service.
**Benefits:**
- Visa sponsorship for eligible candidates.
- Joining bonus upon successful completion of the probation period.
- Comprehensive training and continuous professional development opportunities.
- Access to a supportive work environment that encourages creativity and innovation.
**Working Environment:**
At Hartalega, we celebrate and nurture innovation in a collaborative setting. Our working environment encourages employees to unleash their creativity and explore new ideas, ensuring that each team member feels valued and empowered to contribute to our success.
**Deadline to Apply:** September 19, 2024
**Equal Opportunity Statement:**
Hartalega Holdings Berhad is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and ensure that every candidate receives fair and equitable consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
