**Job Title:** Remote Customer Support Officer
**Company:** Top Glove Corporation Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Top Glove Corporation Berhad, the world's largest manufacturer of gloves, is seeking a passionate and resourceful Remote Customer Support Officer to join our dynamic team. This is an excellent entry-level opportunity for individuals keen on developing their customer service skills in a globally recognized organization.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Understand customer needs and provide appropriate solutions or escalate issues when necessary.
2. **Problem Solving:**
- Identify and resolve customer concerns, ensuring a high level of customer satisfaction.
- Utilize available resources and tools to troubleshoot and assist customers effectively.
3. **Order Processing:**
- Assist customers with placing, tracking, and modifying orders in our system.
- Ensure accuracy in order details and follow up on pending orders.
4. **Product Knowledge:**
- Develop a comprehensive understanding of Top Glove products, services, and policies to better assist customers.
- Provide clear and informative product guidance and recommend suitable products based on customer requirements.
5. **Documentation & Reporting:**
- Maintain accurate records of customer interactions in the CRM system.
- Generate reports on customer feedback and recurring issues to share with the team for process improvement.
6. **Collaboration:**
- Work closely with team members and other departments to ensure seamless service delivery.
- Participate in team meetings, contributing ideas to enhance customer support operations.
7. **Continuous Improvement:**
- Stay updated on company products, services, and customer support best practices.
- Actively participate in training sessions and workshops to improve personal and team performance.
**Requirements:**
- **Education:**
- High School Diploma or equivalent; further education in a related field is a plus.
- **Experience:**
- No prior experience is required, but familiarity with customer service environments (internships, volunteer experience) is an advantage.
- **Skills & Competencies:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems is a plus.
- Strong verbal and written communication skills in English; fluency in additional languages is an advantage.
- Excellent planning and organizational skills to manage multiple tasks effectively.
- **Personality Traits:**
- Passionate about delivering outstanding customer service and ensuring customer happiness.
- Resourceful in finding solutions to customer concerns and capable of working independently.
- **Soft Skills:**
- Strong cooperation and teamwork skills to contribute positively to a collaborative work environment.
- Ability to adapt quickly to changes and approach challenges with a problem-solving mindset.
**Benefits:**
- Employee discounts on Top Glove products.
- Profit-sharing opportunities based on team performance.
- Paid overtime for hours worked beyond the standard schedule.
**Working Environment:**
At Top Glove Corporation Berhad, we foster a culture of exploration and encourage team members to take calculated risks for personal and professional growth. Join us in an environment that not only values innovation and creativity but also promotes a healthy work-life balance.
**Deadline to Apply:**
Please submit your application by September 19, 2024.
**Equal Opportunity Statement:**
Top Glove Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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We look forward to welcoming passionate individuals who aspire to grow and make a difference in customer service at Top Glove Corporation Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
