**Job Title:** Contact Center Representative - Work from Home
**Company:** Kenanga Investment Bank Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Kenanga Investment Bank Berhad is seeking motivated and customer-oriented individuals to join our team as Contact Center Representatives. This entry-level, work-from-home position is perfect for those looking to start their career in financial services and customer support. As a Contact Center Representative, you will play a vital role in creating and maintaining a positive customer experience while assisting clients with their inquiries.
**Key Responsibilities:**
- **Customer Support:** Respond to customer inquiries via phone, email, and chat promptly and professionally. Ensure that all customer interactions reflect a commitment to understanding their needs.
- **Issue Resolution:** Utilize problem-solving skills to resolve customer issues effectively and efficiently. Show empathy and patience while addressing customer complaints or concerns.
- **Product Knowledge:** Maintain a comprehensive understanding of Kenanga's financial products and services to provide accurate information and support to customers.
- **Documentation:** Accurately document all customer interactions in the company's CRM system, ensuring every detail is logged for future reference and quality assurance.
- **Collaboration:** Work closely with team members and other departments to provide comprehensive support for customer inquiries and to escalate issues as necessary.
- **Continuous Improvement:** Actively seek feedback from customers and identify opportunities to improve service delivery. Participate in training and development programs to enhance product knowledge and customer service skills.
- **Performance Metrics:** Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
**Requirements:**
- **Education:** High school diploma or equivalent. Relevant coursework or experience in customer service is a plus.
- **Experience:** No prior experience is required; however, a passion for customer service and finance is essential.
- **Personality Traits:**
- **Adaptable:** Ability to adjust and respond effectively to changing priorities and customer needs.
- **Reliable:** Consistently punctual and dependable, with a strong work ethic.
- **Soft Skills:**
- **Presentation Skills:** Capable of conveying information clearly and engagingly.
- **Creativity:** Innovatively approaches problem-solving and provides fresh ideas to enhance customer experiences.
- **Technical Skills:** Basic computer proficiency, familiarity with CRM software is advantageous.
- **Communication Skills:** Excellent verbal and written communication skills in English. Proficiency in Malay or Mandarin is a plus.
**Benefits:**
- Competitive compensation and bonuses, including a **Joining Bonus** for new employees.
- **Relocation Allowance** for candidates who may need to move to Johor Bahru.
- **Paid Time Off (PTO)** to rest and recharge.
**Working Environment:**
Our contact center prioritizes understanding and empathy in all interactions. We believe in fostering a supportive and collaborative remote work environment that encourages teamwork and a commitment to delivering exceptional customer service.
**Application Deadline:** October 27, 2024
If you are eager to start your career with a reputable financial institution and have a passion for helping others, we invite you to apply. Kenanga Investment Bank Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.