**Job Title:** Customer Care Associate
**Company:** IJM Corporation Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
### Job Description
IJM Corporation Berhad is seeking a dedicated and independent Customer Care Associate to join our dynamic team in Johor Bahru. The ideal candidate will have a minimum of 2 years of experience in a customer service role, possess strong time management skills, and demonstrate innovation in problem-solving. This part-time position plays a crucial role in ensuring customer satisfaction and is an opportunity to thrive in an inclusive and fair work environment.
### Key Responsibilities
- **Customer Support:** Provide outstanding customer service through various channels including phone, email, and live chat. Address inquiries and resolve issues in a timely manner to enhance overall customer satisfaction.
- **Communication:** Engage with customers to understand their needs and provide appropriate solutions. Ensure clear and effective communication to maintain positive customer relations.
- **Documentation:** Maintain accurate records of customer interactions, transactions, comments, and complaints to facilitate effective service delivery.
- **Follow-Up:** Proactively follow up on customer inquiries to ensure resolution and satisfaction. Identify trends or recurring issues and communicate them to management for continuous improvement.
- **Collaboration:** Work closely with various departments, including sales, technical support, and logistics, to ensure a seamless customer experience.
- **Feedback Collection:** Gather and analyze customer feedback to contribute to product improvement and service enhancement initiatives.
- **Inventory Management:** Assist in monitoring product availability and manage customer expectations regarding timelines and delivery.
- **Innovation:** Contribute ideas for improving customer care processes and enhancing customer experience. Implement best practices in customer service and participate in training programs as needed.
### Requirements
- **Experience:** Minimum of 2 years of experience in customer service or related fields.
- **Education:** High school diploma or equivalent required; further education in a related field is a plus.
- **Skills:**
- Strong time management skills to effectively prioritize tasks and meet deadlines.
- Demonstrated innovative thinking and problem-solving abilities.
- **Personality Traits:**
- Independent and able to work with minimal supervision.
- Dedicated with a strong commitment to customer satisfaction.
### Benefits
- Life insurance
- Parental leave
- Vision insurance
### Working Environment
At IJM Corporation Berhad, we promote equality and fairness for all employees. We believe in fostering a respectful, inclusive workplace that empowers individuals to achieve their full potential.
### Application Deadline
Candidates are encouraged to apply by **November 3, 2024**.
### Equal Opportunity Statement
IJM Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.