**Job Title**: Customer Care Associate
**Company**: Malaysia Airlines Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-time
**Seniority**: Entry Level
**Years of Experience**: 1
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**Job Description**:
As a Customer Care Associate at Malaysia Airlines Berhad, you will be the frontline ambassador for our esteemed airline, responsible for delivering unparalleled customer service and support. This part-time position is ideal for proactive individuals who are passionate about the travel industry and eager to make a positive impact on our customers' experiences.
**Key Responsibilities**:
1. **Customer Interaction**:
- Serve as the primary point of contact for customers via various communication channels including phone, email, and social media.
- Address customer inquiries, complaints, and feedback with professionalism and empathy.
2. **Problem Solving**:
- Identify customer needs and provide appropriate solutions in a timely manner.
- Effectively troubleshoot issues ranging from booking errors to baggage claims, ensuring swift resolution.
3. **Product Knowledge**:
- Maintain an excellent understanding of Malaysia Airlines' services, policies, promotions, and offerings.
- Provide accurate information on flight schedules, fares, and travel regulations.
4. **Documentation and Reporting**:
- Accurately document customer interactions, feedback, and resolutions in the relevant systems.
- Contribute to reports on customer service trends and insights to help drive improvements.
5. **Collaboration**:
- Work closely with colleagues in different departments to ensure seamless service delivery and enhance customer satisfaction.
- Engage in team meetings and training sessions to share insights and best practices.
6. **Continuous Improvement**:
- Actively participate in ongoing training and professional development opportunities.
- Suggest process improvements that could enhance the customer experience.
7. **Cultural Advocacy**:
- Embody and promote the culture of Malaysia Airlines, embracing bold thinking and innovation in customer service.
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**Requirements**:
- **Education**:
- High School Diploma or equivalent.
- **Experience**:
- A minimum of 1 year of experience in a customer service role, preferably in the travel or hospitality sector.
- **Skills**:
- Exceptional verbal and written communication skills in English; additional language proficiency is a plus.
- Strong problem-solving and creativity skills to handle diverse issues effectively.
- Proficient with Microsoft Office Suite and customer relationship management (CRM) software.
- **Personality Traits**:
- Independent and reliable, with a proactive approach to work.
- Adaptable and resilient in a fast-paced environment.
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**Benefits**:
- Comprehensive training and professional development opportunities to help you grow in your role.
- Profit sharing based on organizational performance.
- Exciting travel opportunities to explore new destinations as part of the job.
**Working Environment**:
At Malaysia Airlines Berhad, we embrace a culture that challenges norms and encourages bold thinking. We believe that our employees are our greatest assets, and we strive to create a dynamic and inclusive work environment where everyone can bring their best selves to work.
**Deadline to Apply**: ********
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**Equal Opportunity Statement**:
Malaysia Airlines Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
