**Job Title:** Customer Care Officer - Remote Work
**Company:** UEM Sunrise Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
UEM Sunrise Berhad, a leader in the development and management of premium property solutions, is seeking a motivated and resourceful Customer Care Officer to join our dedicated team on a part-time basis. The ideal candidate will work remotely, providing exceptional customer support to our clients while maintaining a strong commitment to understanding and empathy in all interactions.
As a Customer Care Officer, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. You will act as a liaison between the customer and UEM Sunrise Berhad, advocating for the customer's needs and delivering timely solutions.
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**Key Responsibilities:**
1. **Customer Support:**
- Respond promptly and professionally to customer inquiries through various channels including phone, email, and live chat.
- Provide accurate information regarding product offerings, services, and company policies.
- Identify customer needs and offer appropriate solutions or escalate issues as necessary.
2. **Issue Resolution:**
- Investigate customer complaints and issues, developing appropriate solutions while maintaining a focus on customer satisfaction.
- Collaborate with internal teams to ensure that customer issues are resolved in a timely manner.
3. **Communication:**
- Maintain clear, concise, and empathetic communication with customers at all times.
- Provide feedback to management on customer insights and systemic issues to help improve service delivery.
4. **Documentation:**
- Accurately document customer interactions, concerns, and resolutions in the CRM system to track performance and identify areas for improvement.
- Generate reports on customer feedback and trends to recommend enhancements for products and service processes.
5. **Training & Improvement:**
- Participate in training sessions to enhance product knowledge and customer service skills.
- Contribute to the development of onboarding materials for new team members and share best practices to enhance team performance.
6. **Time Management & Research:**
- Prioritize tasks effectively to meet service level agreements and customer expectations.
- Conduct research to find answers to customer queries, staying updated on product developments and market trends.
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**Requirements:**
- **Experience:**
- Minimum of 3 years of experience in customer service or a related field, with a proven track record of managing customer inquiries and issues effectively.
- **Education:**
- Bachelor's degree in Business Administration, Communications, or a related field is preferred, although extensive relevant experience may be considered.
- **Personality Traits:**
- Confident and comfortable in engaging with customers and internal stakeholders.
- Resourceful, with the ability to think critically and creatively when addressing customer needs.
- **Soft Skills:**
- Excellent time management skills, with the ability to handle multiple tasks and deadlines in a fast-paced environment.
- Strong research capabilities to find and verify information quickly.
- **Technical Skills:**
- Proficient in using CRM software and Microsoft Office Suite.
- Familiarity with remote communication tools.
- **Work Environment Preferences:**
- A strong commitment to understanding and demonstrating empathy in all customer interactions.
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**Benefits:**
- Free food options provided during working hours to promote a healthy work-life balance.
- Opportunities for training and professional development to enhance your skills and career advancement.
- Vision insurance coverage to support your health and well-being.
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**Application Process:**
To apply for the position of Customer Care Officer, please submit your resume and a cover letter outlining your relevant experience and how you embody the qualities we are seeking by the deadline of **October 2, 2024**.
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**Equal Opportunity Statement:**
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
