**Job Title:** Customer Care Representative
**Company:** MYEG Services Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
**Job Description:**
MYEG Services Berhad is seeking an experienced and dedicated Customer Care Representative to join our dynamic team in Johor Bahru, Johor. We are committed to providing exceptional customer service and require individuals who are not only skilled but also share our passion for innovation and excellence. As a Customer Care Representative, you will play a crucial role in ensuring our customers receive timely and accurate information, resolving their inquiries efficiently and effectively.
**Key Responsibilities:**
1. **Customer Communication:**
- Serve as the first point of contact for customer inquiries via phone, email, and chat.
- Foster strong relationships with customers to promote brand loyalty and repeat business.
2. **Issue Resolution:**
- Identify customer issues and provide timely and effective solutions.
- Manage and resolve customer complaints and escalations with empathy and professionalism.
3. **Product Knowledge:**
- Develop and maintain a thorough understanding of MYEG products and services to provide informed support.
- Stay updated on company policies, procedures, and offerings to enhance customer interactions.
4. **Reporting and Documentation:**
- Maintain accurate and detailed records of customer interactions and transactions.
- Utilize CRM tools for tracking and reporting customer feedback and activity.
5. **Collaboration:**
- Work closely with other departments (e.g., Sales, Technical Support) to ensure an integrated approach to customer service.
- Participate in team meetings and contribute to group discussions regarding customer service trends and improvements.
6. **Continuous Improvement:**
- Identify areas for improvement in customer service processes and provide actionable feedback to management.
- Engage in training opportunities to enhance skills and stay informed about industry best practices.
7. **Adaptability:**
- Adjust to varying workloads and customer demands while maintaining a positive attitude.
- Be willing to embrace changes in processes and technology to improve efficiency.
**Requirements:**
- **Experience:** Minimum of 4 years in a customer service role, preferably in a fast-paced environment.
- **Education:** High school diploma or equivalent; additional certifications in customer service or related fields are a plus.
- **Personality Traits:**
- Adaptable: Able to adjust to new challenges and changes in a fast-paced environment.
- Reliable: Punctual, consistent, and dependable in fulfilling job responsibilities.
- **Soft Skills:**
- Emotional Intelligence: Ability to understand and manage your own emotions as well as empathize with others, fostering effective communication and rapport with customers.
- Critical Thinking: Strong analytical skills to assess situations and develop effective solutions.
**Benefits:**
- Joining Bonus
- Employee discounts on products and services
- Visa sponsorship for eligible candidates
**Working Environment:**
At MYEG Services Berhad, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to creating an inclusive and dynamic environment where all ideas are valued, and innovation thrives. We foster a spirit of collaboration and teamwork, ensuring that every member feels empowered to contribute.
**Deadline to Apply:** October 27, 2024
**Equal Opportunity Statement:**
MYEG Services Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply.
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If you are a detail-oriented individual with a passion for delivering exceptional customer service and thrive in a dynamic environment, we would love to hear from you! Apply today to join our team at MYEG Services Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.