**Job Title:** Customer Care Representative - Remote Work
**Company:** Astro Malaysia Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
**Job Description:**
Astro Malaysia Holdings Berhad is seeking a passionate and driven Customer Care Representative to join our dynamic team on a part-time basis. As a part of our commitment to delivering outstanding service and support to our customers, you will play a vital role in ensuring customer satisfaction and fostering strong relationships through effective communication and resolution of inquiries.
**Key Responsibilities:**
- **Customer Interaction:** Engage with customers through various channels, including phone, email, and live chat, ensuring timely and accurate responses to inquiries.
- **Problem Resolution:** Address customer concerns and complaints efficiently; escalate issues when necessary to the appropriate team, all while maintaining a positive attitude.
- **Product Knowledge:** Maintain up-to-date knowledge of Astro Malaysia's products, services, and promotions to provide customers with accurate information and enhance their overall experience.
- **Documentation:** Accurately document customer interactions, troubleshoot issues, and provide detailed reports on customer feedback and service quality metrics.
- **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and technical support, to drive customer satisfaction and identify areas for improvement in services or products.
- **Project Management:** Assist in managing and executing innovative projects aimed at improving customer experience and operational efficiency, collaborating with stakeholders as necessary.
- **Feedback Implementation:** Gather customer feedback and provide insights to management for continuous improvement of services and workflow processes.
- **Quality Assurance:** Prioritize quality in every aspect of your work, ensuring that all interactions reflect the highest standards of customer service.
**Requirements:**
- **Experience:** A minimum of 4 years of experience in a customer service or care role, preferably in a fast-paced environment.
- **Education:** Bachelor's degree or equivalent experience preferred.
- **Personality Traits:**
- Driven: A self-starter who is motivated to meet and exceed personal and team targets.
- Hardworking: Demonstrates a strong work ethic, commitment to excellence, and resilience in the face of challenges.
- **Soft Skills:**
- Innovation: Ability to think creatively and contribute fresh ideas to enhance customer service strategies and operations.
- Project Management: Effective organizational and time management skills to handle multiple tasks and prioritize responsibilities.
- **Technical Skills:** Proficient in using customer relationship management (CRM) software and other relevant tools; strong computer skills, particularly in Microsoft Office Suite.
- **Communication Skills:** Excellent verbal and written communication skills in English and proficiency in Mandarin or Malay is a plus; ability to convey complex information clearly and assertively.
- **Empathy and Patience:** A strong ability to empathize with customers and demonstrate patience in challenging situations.
**Benefits:**
- Parental leave: Support for growing families.
- Gym membership: Encouragement of a healthy lifestyle.
- Company transportation: Convenient travel options for work-related activities.
**Working Environment:**
At Astro Malaysia Holdings Berhad, we foster a work environment that prioritizes quality in all aspects of our work, products, and services. We believe in cultivating an atmosphere that encourages continuous improvement and innovation, making it an ideal place for individuals who are earnest about delivering excellence.
**Application Deadline:**
Please submit your application by **October 24, 2024**.
**Equal Opportunity Statement:**
Astro Malaysia Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.