**Job Title:** Customer Care Representative - Work from Home
**Company:** Petronas
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
**About Petronas:**
Petronas is a global energy and solutions partner committed to enhancing the quality of life for communities through sustainable energy solutions. We strive to foster an inclusive work environment that values diversity and elevates our team members.
**Job Description:**
As a Customer Care Representative at Petronas, you will play a vital role in maintaining positive relationships with our customers by providing excellent service and support. This part-time position offers the flexibility of working from home while contributing to our mission of delivering exceptional customer experiences. You will be responsible for addressing customer inquiries, resolving issues, and ensuring their overall satisfaction with our products and services.
### **Key Responsibilities:**
- Handle inbound calls, emails, and chats from customers, addressing inquiries and issues related to Petronas products and services.
- Provide timely and accurate information to customers while ensuring a high level of customer satisfaction.
- Identify and evaluate customers' needs in order to meet their expectations effectively.
- Resolve customer complaints and issues professionally, escalating complex matters to the appropriate departments when necessary.
- Maintain an up-to-date knowledge of Petronas products, services, and promotions to provide informed responses to customer queries.
- Document customer interactions accurately and comprehensively in the customer relationship management (CRM) system.
- Collaborate with team members to share knowledge and best practices, promoting a cohesive work environment.
- Participate in training sessions to enhance communication skills, product knowledge, and problem-solving capabilities.
- Contribute to team goals and support initiatives aimed at improving overall customer service and efficiency.
### **Requirements:**
- Minimum of 3 years of experience in customer service or related fields.
- Proven ability to handle customer inquiries and concerns with professionalism and empathy.
- Strong verbal and written communication skills in English; proficiency in Malay or other languages is a plus.
- Resilient and driven personality, with a natural ability to pursue customer satisfaction even in challenging situations.
- Excellent interpersonal skills with a focus on cooperation and teamwork.
- Strong problem-solving abilities and the capability to multitask effectively in a fast-paced environment.
- Familiarity with CRM software and standard office applications.
- Flexibility to work part-time hours, including evenings and weekends as required.
### **Benefits:**
- Competitive salary package with relocation allowance for eligible candidates.
- Complimentary gym membership to promote personal wellbeing.
- Opportunities for training and professional development to enhance your career trajectory.
- Engage in a collaborative and respectful workplace culture that values harmony and teamwork.
### **Working Environment:**
At Petronas, we strive for a harmonious workplace where collaboration and respect prevail. We believe that every team member contributes to our success, and we are committed to creating a supportive environment that fosters both personal and professional growth.
### **Application Process:**
If you are passionate about providing excellent customer service and are ready to make an impact within our team, we would love to hear from you! Please submit your application with a resume and cover letter by the **deadline of ******** **.
**Equal Opportunity Statement:**
Petronas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, and we do not discriminate on the basis of any protected characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.