Key Responsibilities: Customer Support: Respond promptly to customer inquiries related to e-hailing services via phone, email, or chat in Mandarin and Cantonese.Provide accurate information about service offerings, promotions, and company policies.Issue Resolution: Identify and resolve customer issues efficiently to ensure high satisfaction levels.Escalate complex problems to relevant departments when necessary.Client Relationship Management: Build and maintain positive relationships with clients in Hong Kong and Taiwan.Collect and analyze customer feedback to improve service delivery and offerings.Documentation & Reporting: Maintain accurate records of customer interactions and transactions related to the e-hailing service.Prepare reports on inquiries and feedback for management review.Collaboration: Work closely with other departments to ensure a seamless customer experience in the e-hailing project.Participate in training sessions to enhance product knowledge and service skills.Adherence to Policies: Follow company policies and procedures in all customer interactions.Ensure compliance with data protection and privacy regulations.Requirements: Proven experience in customer service or a related field, preferably in the tech or e-hailing industry.Fluency in Mandarin and Cantonese is mandatory.Strong communication and interpersonal skills.Ability to thrive in a fast-paced environment and manage multiple tasks.Problem-solving skills with a customer-focused attitude.Willingness to work on a rotational shift schedule to support clients across different time zones.Educational Qualifications: High school diploma or equivalent; a degree in a related field is a plus.Work Environment: Rotational shifts required to accommodate time zones for Hong Kong and Taiwan clients.Primarily office-based, with opportunities for remote work depending on company policy.