Customer Experience Specialist (Mandarin Speaker)

Key Responsibilities:
?  Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.
? Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all
customer interactions, transactions, feedback, and resolutions.
? Facilitate post-service support, coordinate installations, and handle customer concerns swiftly, ensuring smooth communication between customers and technical teams. Collaborate with sales, technical, and other teams to ensure seamless customer transitions and analyze feedback to improve the overall customer journey.
? Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.
Job Requirements:
? Possess strong interpersonal and communication skills, ensuring clarity and effectiveness in interactions with customers and team members.
? Ability to handle stressful situations and resolve conflicts efficiently, maintaining professionalism and composure.
? Demonstrated understanding of solar energy systems, products, and the overall industry landscape.
? Exhibit a strong commitment to delivering exceptional customer service, with a desire to add value and mirror customers' language and tone. Preferably proficient in Mandarin, Bahasa Melayu, and English for effective communication with a diverse customer base.