Location: Ipoh, Perak
Work hours: 5.5days work week
Job: Comes with incentive / commission
Job Description: - Coordinate and record customers' appointment bookings and plot the capacity planning to ensure smooth flow of operationsConduct Post-Service Follow-Ups with customers to measure customer satisfaction for improvement activitiesEnsure prompt and effective replies to customers according to company's Service Level Agreement (SLA)Ensure customer database is updated in a timely manner and protected at all times through constant monitoringContinuously strive to develop and maintain good rapport with customers towards achieving high customer satisfactionManage customers' concerns & feedbacks and resolve their problems accordinglyResponsible for daily administrative tasksPrepare monthly accounts statement & update payment records in accordance with company policyEnsure the accuracy of payment collection, orders & monthly accounts statementLiaise with accounts department on cash flow transactionCompile & prepare weekly or monthly reports as & when required by relevant departments / the top management accuratelyPerform any ad-hoc task given by superiorCandidate Requirements: - Candidate possessing 2-3 years of working experience in customer service-related work is highly preferredSimilar work experience in automotive industry (especially Honda dealership) is highly preferredMust be proficient in speaking & writing in English & Bahasa Malaysia (Mandarin is an added advantage to streamline communicationGood knowledge and skills in Microsoft Word & Excel Candidate must be a meticulous person & have good attention to detailCandidate must have a pleasant & friendly disposition i.e. the ability to smile and to treat all our customers in a polite, friendly & helpful manner even in difficult circumstancesCandidate must be neat and presentable looking