Customer Service Assistant

About the role We are seeking a talented and dedicated Customer Service Assistant to join our team at NFTC World Link Sdn Bhd in Ipoh, Perak. As a full-time member of our customer service department, you will play a crucial role in providing exceptional support and assistance to our valued clients.
What you'll be doing Responding to customer inquiries and concerns via phone, email, and other communication channelsAssisting customers with product or service-related questions and troubleshooting issuesMaintaining accurate and detailed records of customer interactionsCollaborating with cross-functional teams to ensure customer satisfactionProviding feedback and suggestions for improving customer service processesAdhering to company policies and procedures to deliver a consistent customer experienceWhat we're looking for Strong interpersonal and communication skills, with the ability to build rapport with customersExcellent problem-solving and critical thinking abilities to address customer needs efficientlyProficient in using office productivity tools.Ability to work in a team environment and contribute to a positive and collaborative work cultureProven experience in a customer service or administrative role, preferably in the Administrative Assistants industryHigh school diploma or equivalent, with a keen interest in providing top-notch customer serviceWhat we offer Competitive salary and attractive benefits packageOpportunities for professional development and career growthSupportive and inclusive work environment that values work-life balanceEmployee wellness and team-building activitiesApply now to become our next Customer Service Assistant!