**Job Title:** Customer Service Assistant
**Company:** Boustead Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 4
**Job Description:**
Boustead Holdings Berhad is seeking a reliable and hardworking Customer Service Assistant to join our dynamic team in Johor Bahru. The successful candidate will play a vital role in delivering outstanding customer service and contributing to the overall customer experience. This part-time position requires a commitment to excellence, effective communication skills, and the ability to creatively solve problems while maintaining a positive attitude.
**Key Responsibilities:**
1. **Customer Interaction:**
- Engage with customers through face-to-face interactions, telephone calls, and emails to address inquiries, provide product information, and resolve issues.
- Maintain a customer-first approach, ensuring a high level of satisfaction by actively listening to customer needs and responding appropriately.
2. **Problem Resolution:**
- Utilize creativity and critical thinking skills to identify solutions for customer complaints and challenges, escalating issues when necessary to the appropriate department.
- Document customer interactions and feedback in a clear and concise manner using the company's customer relationship management (CRM) system.
3. **Collaboration:**
- Work closely with team members and other departments to streamline processes and ensure timely resolutions to customer concerns.
- Participate in team meetings to share insights and suggest improvements based on customer feedback and data analysis.
4. **Data Management:**
- Leverage data analytics to monitor customer service trends, assess performance metrics, and identify opportunities for service enhancement.
- Prepare reports on customer feedback and service quality to support strategic initiatives.
5. **Training and Development:**
- Assist in training new team members on customer service procedures and best practices.
- Continuously seek opportunities for personal and professional development to enhance skills related to customer service.
6. **Promotional Campaigns:**
- Support marketing initiatives by informing customers of promotional campaigns and ensuring effective communication regarding products and services.
**Requirements:**
- **Experience:** Minimum of 4 years of experience in a customer service role or related field.
- **Education:** High school diploma or equivalent; a degree in Business Administration or a related field is preferred.
- **Personality Traits:**
- Reliable: Demonstrates a strong work ethic and takes responsibility for completing tasks accurately and timely.
- Hardworking: Possesses a proactive attitude, willing to go the extra mile to ensure customer satisfaction.
- **Soft Skills:**
- Communication: Excellent verbal and written communication skills, with the ability to convey information effectively to customers and team members.
- Creativity: Ability to think outside the box and propose innovative solutions to improve customer experience and service delivery.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
- **Availability:** Must be available to work flexible hours, including evenings and weekends as needed.
**Benefits:**
- Free food during shifts
- Paid Time Off (PTO)
- Joining Bonus
**Working Environment:**
At Boustead Holdings Berhad, we prioritize a data-driven approach to inform decisions and directly impact our strategic initiatives. We encourage a culture of collaboration, continuous learning, and innovation while maintaining a focus on customer satisfaction.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Boustead Holdings Berhad is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.